Technical Support Manager at Ebury
Sydney, New South Wales, Australia -
Full Time


Start Date

Immediate

Expiry Date

28 Nov, 25

Salary

0.0

Posted On

28 Aug, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Interpersonal Skills, Test Cases, Jira, International Environment, English

Industry

Information Technology/IT

Description

Ebury is a global fintech firm dedicated to empowering businesses to expand internationally through tailored and forward-thinking financial solutions. Since our founding in 2009, we’ve grown to a diverse team of over 1,700 professionals across 40+ offices and 29+ markets worldwide. Joining Ebury means becoming part of a collaborative and innovative environment where your contributions are valued. You’ll play a key role in shaping the future of cross-border finance, while advancing your own career in a dynamic, high-growth industry.

SKILLS & EXPERIENCE

  • Minimum of two years previous experience in a technical role.
  • Working with requirements documents, test cases, use cases, reporting.
  • Experience of working on projects, problem solving & time management.
  • Experience with APIs: SOAP XML / JSON, Postman, Jira.
  • Host to host protocols like EBICS, SFTP
  • Proven experience on Netsuite projects
  • Ability to debug or review logs.
  • Business fluent in written and spoken English. Other languages are desirable but not a must.
Responsibilities
  • Support the Sales Team and the Client in pre and post sales.
  • Manage the Client’s implementation throughout the lifecycle.
  • Work with Operations and Security to ensure highest standards are met.
  • Gather Requirements for enhancements and ensure Clients are using the latest and most appropriate functionality.
  • Document requirements, analyse development or operational changes and present potential solutions to colleagues in Technology and Product..
  • Execute the plans, monitor progress and adjust timelines or scope accordingly.
  • Report progress and communicate updates to third parties and internally.
  • Record videos, take part in webinars, and promote Ebury functionality in the community
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