Technical Support Manager at Johnson Controls

Gurgaon, haryana, India -

Full Time

Start Date

Immediate

Expiry Date

10 Feb, 26

Salary

0.0

Posted On

12 Nov, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Financial Management, Service Delivery, Customer Satisfaction, Project Management, Analytical Skills, Problem-Solving, Communication, Interpersonal Skills, Technical Skills, Training and Development, Budgeting, Compliance, HVAC Systems, Team Development, Quality Assurance

Industry

Industrial Machinery Manufacturing

Description

The Service Delivery Manager for service organization is responsible for overseeing the delivery of service to customer accounts, including maintaining customer satisfaction and driving profitability through effective management of service teams. This role requires strong leadership, financial knowledge in service business operations, and the ability to manage multiple projects simultaneously while ensuring compliance with company policies and order management. Key Responsibilities: Manage and lead the service delivery team, ensuring all service operations meet customer expectations for quality and efficiency. Develop and implement strategies to improve service delivery and increase customer satisfaction. Monitor and analyze service delivery metrics and adjust operations as necessary to improve performance. Coordinate training and development initiatives for service personnel to enhance their technical skills and customer service capabilities. Oversee budgeting and financial performance for the service area, including forecasting and managing expenses effectively. Ensure compliance with local regulations and safety standards across all service operations. Foster strong relationships with customers, understanding their needs and ensuring they receive high-quality service. Qualifications: Technical degree or equivalent experience in HVAC systems or related fields. Minimum of 8 years of management experience in HVAC service delivery or related fields. Proven ability to lead and develop teams effectively. Strong analytical and problem-solving skills, with a focus on detail and quality. Excellent communication and interpersonal skills to liaise with clients and team members. Experience in financial management and budget oversight. Proficient in Microsoft Office Suite. Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.

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Responsibilities

The Technical Support Manager oversees the delivery of service to customer accounts, ensuring quality and efficiency. This role involves managing service teams, developing strategies for improvement, and maintaining customer satisfaction.