Technical Support Manager at Johnson Controls

, , India -

Full Time

Start Date

Immediate

Expiry Date

13 Apr, 26

Salary

0.0

Posted On

13 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

HVAC Expertise, Chiller Expertise, Electrical Diagnosis, Power Quality Analysis, Predictive Maintenance, Technical Support, Troubleshooting, Programming, Control Logic, Refrigeration Systems, Performance Testing, Customer Management, Training, Electrical Diagram Interpretation, Building Automation Systems, Variable Speed Drives

Industry

Industrial Machinery Manufacturing

Description

Technical Support Role – Required Capabilities HVAC & Chiller Expertise Practical work experience with HVAC system with various York chiller models, primarily YK, YVAA, YMC2, and YZ chillers. Hands on Experience in commissioning of numerous chillers like Mag bearing, Cetri, Screw, Scroll with different type of refrigerant R-22, R-134a, R407,R123, R1233ZD, R513A Hands on Experience in conducting the chiller PM activity for various model chillers. Good knowledge on AHUs, FCU, Cooling towers, water Pumps, EC fans used in the HVAC system. Capable to handle the critical issues by taking quick appropriate decision with action plans to resolve the issues. Electrical & Electronics Expertise Ability to test and diagnose power electronic components such as Diode,SCRs, IGBTs, capacitors, and inductors. Able to understand the Circuit Breaker settings and provide the cable sizing Understand the root cause of the power electronic components failure and be able to prepare the root cause analysis for the failure. Able to test and identify defective components at the PCB level in advanced multilayer electronic boards Able to troubleshoot the various types of motor used in the chiller application and AHUs Able to understand the various types of control logic used in chiller microcontrollers. Capable of programming and debugging software for microprocessor-based controllers and PLC-based controllers VSD starter & Troubleshooting In-depth understanding of Variable Speed Drive (VSD) starter application, benefits in chiller, terminology and working principles. Skilled in troubleshooting York starter models used in chillers, including D-Drive, Vyper, Hyper, and Python drives. Knowing the importance of the Harmonic Filter in the VSD application and its function and troubleshooting. Refrigeration System and Performance testing Knowledge Strong understanding of refrigeration systems and capability to troubleshoot issues using operating data, History data or SD card data from chillers. Able to interpret and analyze Pressure-Enthalpy (P–H) diagrams to evaluate refrigeration cycle performance, identify system inefficiencies, and assist in troubleshooting issues related to compressors, evaporators, and condensers Chiller performance testing and field troubleshooting of performance related issues. Understanding of psychrometry and its application in the HVAC industry Power Quality Analysis Ability to connect power analyzers to the chiller’s input power supply and interpret power quality parameters based on site data. Capable of preparing the Power analyzer report to share with internal and external customers. Predictive Maintenance Analysis Competence in interpreting predictive analysis reports such as vibration analysis, oil analysis, thermography and Eddy current test and making informed decisions. Frontline Engineer Support Provide day-to-day technical support to frontline engineers, primarily on starters and optiview control panels, system-related issues, via calls, emails, or Teams chat. Need to visit the site location if in case major issues and Engineer need your support Ensuring no repeated failure issues in chillers. Preparing check lists, log Sheets, SOP, critical spare list, Expert in the Ms Excel, Word, PPTs Conducting Technical Trainings to the Service team on various chillers products Conducting Operation Training to the Customer Managing Internal and External Customers, Managing internal and external customer during the critical escalations. Internal and External Customer Satisfaction with solutions and Support we provide. Electrical Diagram Interpretation Ability to read and understand the Electrical drawing and wiring diagrams for chiller plant and various chiller models, including starters and control panels. BAS and Communication Protocols Familiarity with Building Automation System (BAS) outputs and tools like Modscan, ability to interpret SC-EQ outputs, and connect laptops for diagnostics. Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.

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Responsibilities

Provide technical support to frontline engineers and manage critical escalations. Conduct training for service teams and ensure customer satisfaction with solutions provided.