MINIMUM 3 YEARS OF SUPERVISORY OR MANAGEMENT EXPERIENCE

• Prior experience as a Medical Laboratory Technologist
• Willingness and ability to travel extensively (up to 75%)

APPLICATIONS WITHOUT THESE QUALIFICATIONS WILL NOT BE CONSIDERED.

Join a respected leader in laboratory diagnostics and digital health solutions. As Technical Support Manager, you’ll lead and develop a team of ASCP-certified Technical Support Specialists (TSS), providing expert technical support on the company’s laboratory instruments, reagents, and digital tools. This role plays a key part in supporting both internal sales efforts and client success through high-level technical engagement.

• Lead, manage, and develop the North Carolina-based Technical Support Specialist (TSS) team
• Oversee hiring, training, and performance management of TSS staff
• Provide hands-on support and troubleshooting for instruments, reagents, and digital products
• Collaborate with Sales for both pre-sale and post-sale technical engagement
• Participate in product demonstrations, customer evaluations, and professional meetings
• Deliver educational presentations and on-site support when needed
• Ensure high standards of client service, technical accuracy, and regulatory compliance