Technical Support Manager at PTC

Tokyo, , Japan -

Full Time

Start Date

Immediate

Expiry Date

11 Apr, 26

Salary

0.0

Posted On

11 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Customer Relationship Management, Team Management, Problem Solving, Troubleshooting, Enterprise Applications, Communication, Interpersonal Skills, Process Management, Japanese Language, English Language, Customer Mindset, Coaching, Global Support Operations, Support Tools, CRM, Ticketing Systems

Industry

Software Development

Description

Oversee functional areas such as product lines, customer segments, and partner relationships across regions Develop and execute action plans based on strategies or initiatives set by senior leadership Handle escalations and build ongoing customer relationships Serve as a people manager, leading and developing a support team Process Owner: Take accountability for a specific global support process, including designing, managing changes, documenting, and reviewing the process. Confidence, communication, and interpersonal skills to lead customers, both verbal and written. Ability to manage multiple urgent issues in parallel Ability to work with team members, management, and cross-functionally to achieve a mission Willingness to be proactive and take on new challenges. Ability to speak English and Japanese well. Customer mindset and passion for excellence. Experience managing teams and departments (2 - 10+ people), responsible for coaching younger members, creatively solving complex problems and recognized as an expert both internally and externally. Exposure to implementation, support, consulting, or development in enterprise business applications. Strong troubleshooting and diagnostic ability, tuning and/or changing complex applications to optimize the product to perform to customer expectations Exposure to enterprise application suites (networks, database configuration, server configuration, Web Server optimization) Able to develop a coherent plan of action that meets everyone's needs to resolve a given situation as quickly as possible Experience with global support operations Familiarity with support tools, CRM, and ticketing systems, etc,. Business Japanese Skill and Above. Working Experience in Japan. Understand Japanese Business culture and Japanese Customers. Ideal candidates will have a bachelor's degree in Computer Science, Information Systems, or Engineering with 2-4 years of work experience Good English skill, fluent English is preferred

Responsibilities

Oversee functional areas such as product lines and customer segments while developing action plans based on strategies set by senior leadership. Handle escalations, build customer relationships, and lead a support team.