Job Introduction
From 1 December 2025, our refreshed Pay and Reward package comes into effect, bringing a new approach to how we recognise and reward roles across the Council. This means the salary for this role will be changing. The pay range for this role will be £30,024 - £33,143 p.a. effective from 1 December 2025.
You can also find out more about the new terms and conditions that we are introducing on our careers site on, ‘More than just a job’ brochure

SPECIFIC QUALIFICATIONS AND EXPERIENCE

• At least 4 GCSEs including English and Maths grade C or above or equivalent.
• Proven competence and experience in business administration and finance within an office environment.
• Excellent communication skills including telephone, face to face, and written.
• Ability to develop a professional rapport and maintain effective working relationships.
• Good IT skills including the Microsoft Office package.

JOB REQUIREMENTS

• Post holder may be required to travel between locations.
  This job description is not exhaustive and reflects the type and range of tasks, responsibilities and outcomes associated with this post.

• Respond to requests, queries, and complaints related to the Service Unit’s work, interacting with the public, Councillor’s, colleagues, businesses, contractors, and outside agencies, and referring to databases and record systems as needed.
• Provide accurate and relevant information, guidance, and advice, and resolve issues where appropriate.
• Use, update, and maintain record systems to ensure documentation and relevant records are accurate and secure.
• Prepare and produce certificates, notices, statements, letters, reports, licenses, and other documents as required.
• Compile and maintain statistical data and provide management information as required.
• Retrieve and check data and submit relevant information for Local Land Searches.
• Process incoming and outgoing mail.
• Develop effective working relationships with colleagues and work towards continuous improvements in all aspects of service provision.
• May supervise the work of or provide guidance to other colleagues.
• Prioritize and organize daily work to complete personal and group tasks.
• Complete routine and ad hoc administrative tasks as directed to the required standard and within the prescribed timescale.
• Participate in a rota system for office coverage
• Undertake personal training and development activities necessary for the duties of the post.
• Adapt to and contribute to new working practices.
• Perform tasks of a similar level interchangeably with other staff members in the Unit as required.
• Comply with Health and Safety Regulations, legislation, and Council policies at all times.