Technical Support Officer at Croydon Council

, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

17 Jun, 26

Salary

36585.0

Posted On

19 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Case Management IT Systems, Windows Proficiency, Word-processing, Email Proficiency, Scaling Drawings, Attention To Detail, Organisational Skills, Written Communication, Verbal Communication, Task Prioritisation, Customer Service Focus, Working Under Pressure, IDOX Uniform, Planning Legislation Knowledge, Local Government Operations

Industry

Government Administration

Description

Salary range: Grade 6 £35,520 - £36,585 p.a. plus fantastic benefits Contract: Permanent Hours of work: Full time and Part time considered Location: Croydon About the Role Croydon Council's Development Management Service is responsible for the full range of planning applications and consents, appeals, and enforcement investigations. We are seeking Technical Support Officers to join the team and support the planning service as we enhance our digital capabilities to better serve Croydon residents and businesses. As a Technical Support Officer, you will be responsible for ensuring that casework within the service, including planning applications, appeals, and enforcement complaints, are processed efficiently. You will also need to ensure that records are maintained accurately, and assist team members to provide a high performing, customer-focussed service. The Council’s flexible working policy requires office presence 2 days a week for full-time roles. We are willing to consider full time, part-time and flexible working. If applying for part-time working, please specify this within your application. Key Responsibilities * Support the validation and processing of planning applications using our specialist IT system: IDOX Uniform * Maintain accurate customer records and archive systems in accordance with departmental procedures * Assist with technical queries from colleagues and customers * Provide support for key meetings, hearings and events, including appeal hearings * Ensure that appeal documents, CIL notices, decision notices, and enforcement notices are processed in a timely manner About You The ideal candidate will have: * Experience working in an office environment with case management IT systems * Strong general IT skills including proficiency in Windows, word-processing and email * The ability to read and scale drawings * Excellent attention to detail and organisational skills * Strong written and verbal communication abilities * A methodical approach with the ability to prioritise tasks effectively * Customer service focus with a helpful and confident manner * The ability to work well under pressure while maintaining accuracy Knowledge of planning legislation, local government operations, and experience with planning-related systems (IDOX Uniform) would be advantageous. What We Offer * Competitive salary and local government pension scheme * Flexible working arrangements * Comprehensive training and development opportunities * The chance to contribute to significant improvements in how we serve our community * Being part of an inclusive and diverse workplace that values your contribution Croydon Council is committed to equality of opportunity in employment and service delivery. We welcome applications from all backgrounds and communities. If you would like to apply, please include a supporting statement which clearly demonstrates how you meet all of the criteria within the job description. Please apply by midnight on 12th April 2026. If you would like to have an informal chat about the role, please contact Evelyn Gilder, Technical Support Leader: Evelyn.Gilder@croydon.gov.uk [Evelyn.Gilder@croydon.gov.uk] To view the Technical Support Officer role profile please Click here [https://drive.google.com/file/d/1VYhnlLO7PVqovTVfIijxa-I0z3tbDd1g/view?usp=drive_link]. Croydon Council’s priorities The Council balances its books, listens to residents, and delivers good sustainable services * Get a grip on the finances and make the council financially sustainable * Become a council which listens to, respects and works in partnership with Croydon’s diverse communities and businesses * Strengthen collaboration and joint working with partner organisations and the voluntary, community and faith sectors * Ensure good governance is embedded and adopt best practice * Develop our workforce to deliver in a manner that respects the diversity of our communities Key business plan outcomes: * Croydon is a place of opportunity for business, earning and learning * Children and young people in Croydon have the chance to thrive, learn and fulfil their potential * Croydon is a cleaner, safer and healthier place, a borough we’re proud to call home * People can lead healthier and independent lives for longer * Croydon Council’s new ways of working Equal Opportunities Statement Croydon Council is an inclusive employer and welcomes applications from all sections of the community. Subject to business needs, we will be pleased to consider applications from candidates seeking flexible working arrangements and support hybrid working, whereby staff attend the workplace for part of their working week and work from home, or elsewhere, remotely for the rest of the time. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role. Croydon council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment. The Successful candidate will be subject to a DBS check, if the role requires one.

Responsibilities

The role involves ensuring that casework, including planning applications, appeals, and enforcement complaints, is processed efficiently using specialist IT systems. Responsibilities also include maintaining accurate records and assisting team members to deliver a high-performing, customer-focused service.