Technical Support & QA Automation Engineer at Umpisa Inc.

Makati, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

27 Sep, 26

Salary

0.0

Posted On

29 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Operation Support, Endpoint Security, Microsoft Active Directory, System Administration, L1/L2 Support, QA Automation, Playwright, Cypress, Postman, Supertest, CI/CD Pipelines, Mac OS Support, Scrum, Problem Solving, Analytical Skills, Communication Skills

Industry

IT Services and IT Consulting

Description

Description At Umpisa Inc., our mission is to make the Philippines known globally as a tech hub. Umpisa Inc. is a progressive technology services company that partners with select industries, clients, and people to work on pioneering and industry-changing solutions via digital transformation, modern software development, and venture building. We create a set of world-class and impactful products and solutions to help organizations and individuals live better lives. We offer demanding, challenging, and rewarding careers in software development, product development, emerging technologies, and more for the right candidates. Essential Skills Aligns with our values: Excellence, Integrity, Professionalism, People Success, Customer Success, Fun, Innovation, and Diversity Strong communication skills Strong problem-solving and analytical skills Excellent problem-solving ability Would like to work as part of a self-organizing Scrum team in a scaled agile framework Must be a self-starter and loves to collaborate with the team and client Job Summary We are seeking an experienced IT Operation Support professional. This role extends beyond APAC support and contributes to a variety of IT-related functions, management responsibilities, and projects. Responsibilities include collaborating on IT projects such as enhancing and implementing cloud infrastructure services. The role also involves: Providing general user support Leading new employee setups Overseeing first-day orientations Managing user terminations Creating and maintaining documentation for both internal use and end-user guidance, covering current and future requirements Provides L1/L2 support Endpoint security and management (must-have) Microsoft/Active Directory administration (must-have) System administration and basic housekeeping (user onboarding and offboarding) Low-code/no-code experience is a plus, or experience with workflow logic or automation Some experience with data migration projects Experience supporting Mac devices L1/L2 support Passionate about expanding into Quality Assurance Automation and continuously developing skills in automated testing using tools such as Playwright, Cypress, Postman, and Supertest. Eager to learn and contribute to test automation, regression testing, CI/CD pipelines, and release validation while supporting high-quality software delivery.

Responsibilities

Provide L1/L2 IT operation support, including user onboarding, offboarding, and endpoint security management. Additionally, contribute to QA automation efforts using tools like Playwright and Cypress to ensure high-quality software delivery.