Technical Support Remote Engineers (VIE) - Poland (Temp. Contract - 12 mont at Sungrow Europe - Welcome traveler!

Sady, Greater Poland Voivodeship, Poland -

Full Time

Start Date

Immediate

Expiry Date

02 Sep, 26

Salary

0.0

Posted On

04 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Ticket Management, French Language Proficiency, English Language Proficiency, Electrical Engineering, Microsoft Office, Renewable Energy Knowledge, FAQ Creation, Performance Reporting, Customer Service

Industry

Renewable Energy Equipment Manufacturing

Description

Your mission Bonjour et bienvenue ! We are so glad to have you here with us at Sungrow - one of the world's leading forces in clean energy technology. If you are passionate about renewables, love solving technical puzzles, and want to grow in a truly international environment, then keep reading - this one is for you. As a Technical Support Remote Engineer (VIE) based at our hotline hub in Poznań, Poland, your day-to-day will look a lot like this: Be the go-to technical expert on our hotline, supporting distributors, installers, and end users across the French market with confidence and care. Manage and resolve incoming tickets efficiently, ensuring every customer query is handled with precision and a smile. Create and record FAQ content and online training courses tailored to the needs of your region, making knowledge accessible to all. Document processes, solutions, and best practices to continuously improve the support experience. Prepare and deliver regular performance reports - weekly, monthly, quarterly, and annually - to keep the department centre informed and aligned. Contribute actively to the continuous improvement of our remote support operations in a fast-paced, international team. Your profile Alright, now that you have a feel for what the role is about - let's talk about you! To thrive in this position and truly enjoy the journey, your background should ideally look something like this: A Bachelor's degree or higher in Electrical Engineering or a related field - or equivalent hands-on experience that tells the same story. Some previous exposure to the energy sector is a real plus - whether through internships, projects, or professional experience. A genuine passion for clean technology and a strong drive to keep learning and growing in this space. Excellent command of both French and English at C1 level or above - you will be supporting French-speaking customers and collaborating in English daily. Strong proficiency in Microsoft Office tools - Word, Excel, PowerPoint, you know the drill. The ability to work independently, stay focused, and adapt quickly in a dynamic environment. A quick-learning mindset and the curiosity to deepen your knowledge in the renewable energy world. And don't worry - if you tick most but not all of these boxes, we still want to hear from you. We are not looking for a perfect checklist; we are looking for the right person. Why us? At Sungrow's Technical Support team, you will be joining a group of driven, collaborative professionals who genuinely care about the energy transition. This is not just a support role - it is a front-row seat to the future of clean energy, where your work directly impacts customers across France and beyond. You will benefit from: A VIE contract - a unique opportunity for young European professionals to gain international work experience in a global greentech leader. A structured, supportive environment where your development is taken seriously - with access to training, resources, and a team that has your back. The chance to build deep expertise in solar, storage, and clean energy technology - skills that are increasingly in demand worldwide. A multicultural, international team based in Poznań, with strong connections to Sungrow's European network. Real impact from day one - your contributions to the French market will be visible, measurable, and meaningful. About us We are a green tech company with young creative minds. We are fighting every day to make our mission happen – Clean Power for All! With 870+GW of clean power presently installed worldwide, we are on the road to success! Welcome at Sungrow Founded in 1997 by University Professor Cao Renxian, Sungrow is a leader in the research and development of solar inverters with the largest dedicated R&D team in the industry and a broad product portfolio offering PV inverter solutions and energy storage systems for utility-scale, commercial & industrial, and residential applications, as well as internationally recognized floating PV plant solutions, NEV driving solutions, EV charging solutions and renewable hydrogen production systems. Want to know more? Check out what working with us is like!

Responsibilities

Provide technical expertise via a hotline to support distributors and end users in the French market. Manage support tickets, create training content, and deliver performance reports to improve remote support operations.