Technical Support Representative 1 at Global Payments Inc.

Quezon City, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

29 Jan, 26

Salary

0.0

Posted On

31 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Customer Service, Troubleshooting, Communication Skills, CRM Platforms, POS Products, Operating Systems, Networking Concepts, Documentation, Problem Solving, Data Entry, Software Packages, Compliance Guidelines, Training, Pressure Management, Detail Orientation

Industry

Financial Services

Description

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. Summary of This Role Receives and responds, via telephone, email, chat or SMS to technical customer service requests, inquiries and problems. Utilizes various databases to select the best processing method and explains the solution to the client in order to resolve the inquiry. Maintains an accurate and complete record of all inquires and problems handled. Operates a personal computer, mainframe, software packages and front end programs related to the client. What Part Will You Play? Resolves client and/or merchant technical support issues relating to point of service (POS) products, including, but not limited to, dial-up card swipe terminals, and provides standardized responses by utilizing established documentation and processes. Enters required data into databases while resolving customer issues and achieving established goals and objectives for quality and productivity measures. Begins to build base knowledge of POS products, policies, customer service procedures, and an understanding of compliance and association guidelines through on-going training and referring to online manuals as required. What Are We Looking For in This Role? Minimum Qualifications High School Diploma or Equivalent At least 1 year of experience in a technical support role within a contact center or BPO environment, supporting hardware and software troubleshooting Working knowledge of operating systems and standard troubleshooting procedures Comfortable using CRM or ticketing platforms to log and resolve issues Strong communication skills - both verbal and written - with the ability to explain issues clearly to non-technical users Excellent customer service skills, with the ability to remain professional and composed under pressure Must be willing to support clients across multiple channels, including phone calls and emails Willing to work onsite at Vertis North, Quezon City Amenable to shifting schedules, including weekends and holidays Preferred Qualifications Prior experience handling payment processing systems, POS devices, or similar technology platforms Knowledge of basic networking concepts (e.g., IP configuration, connectivity troubleshooting) Exposure to remote access tools and more advanced diagnostic platforms What Are Our Desired Skills and Capabilities? Skills / Knowledge - Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks Job Complexity - Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice. Has little or no role in the decision-making Supervision - Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments. Works under close supervision Computer Skills - Basic computer skills Industry Knowledge - Ability to develop basic payments industry knowledge Research - Basic ability to research issues and resolve customer inquiries Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com. Welcome to your candidate home! We are excited that you are exploring opportunities with Global Payments and look forward to learning more about you! From here, you can track the progress of your application, stay up to date on any next steps and keep your contact information current. At Global Payments (NYSE : GPN), we empower simple, fast, secure payments for everyone. And to do that, we’ve built a complete, worldwide commerce ecosystem that delivers software and services at scale to millions of companies around the world—from ambitious startups to global enterprises. Our team of 27,000 experts is dedicated to your success. Headquartered in Atlanta, Georgia, we're a Fortune 500® company and a member of the S&P 500 with worldwide reach spanning North America, Europe, Asia Pacific and Latin America. Wherever you are—or wherever you want to be—we’re there, ready to support you. For more information, visit company.globalpayments.com and follow Global Payments on X, LinkedIn and Facebook. Accommodations: Accessibility Requests: If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com EEOC Statement: Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify jobs@globalpay.com.

Responsibilities

The Technical Support Representative resolves client and merchant technical support issues related to POS products. They maintain accurate records of inquiries and utilize databases to explain solutions to clients.