QUALIFICATIONS

As a Technical Support teammate, you must be service-oriented and have a high level of attention to detail. An unwavering commitment to safety is essential.

· Record client interactions, including inquiries, complaints, comments, and actions taken
· Provide timely and accurate customer feedback and follow-up
· Troubleshoot and Diagnose customers product issues and ship repaired/replacement parts to customer
· Test and evaluate new technologies
· Manage Multiple cases at one time
· Provide support in the form of procedural documentation
Here at Bob’s Machine we are a small to medium sized company, but we still offer multiple benefits for all team members.