Technical Support Representative I at Ninja Partners LLC

, , Romania -

Full Time

Start Date

Immediate

Expiry Date

28 Jun, 26

Salary

7980.0

Posted On

30 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Troubleshooting, Customer Service, Communication, CRM System, Remote Troubleshooting, IT Ticketing System, Problem Analysis, Product Knowledge, Escalation

Industry

Marketing Services

Description

Work Setup: Permanent WAH ROM Equipment: BYOD (Bring-Your-Own-Device) Salary: RON 7,980 The Technical Support Representative I is responsible for providing basic technical support to customers who are experiencing technical issues with their products or services. This position will use technical knowledge to identify and troubleshoot problems, and provide timely and effective solutions to customers. Additionally, this position will provide excellent customer service to ensure customer satisfaction and loyalty. What you'll be doing * Provide advanced technical support to customers who are experiencing technical issues with their products or services while delivering excellent customer service * Identify and troubleshoot advanced technical problems, and provides timely and effective solutions to customers * Communicate technical solutions to non-technical customers in a clear and concise manner * Escalate complex issues to higher-level team members as necessary * Document customer interactions and technical issues in a customer relationship management (CRM) system * Provide feedback on product improvements and enhancements based on customer feedback and technical issues * Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules * Collaborate with other departments as needed to resolve customer issues * Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times * Adhere to company policies and procedures What we're looking for * 6 months of experience in a technical support role or equivalent preferred * Good communication skills, both verbal and written * Proficiency in using computer applications and software * Experience using a CRM is preferred * Service Desk Experience - IT Space * Knowledge on troubleshooting deskpot/ laptop - remote troubleshooting * IT Ticketing System background * Attention to details and able to analyze the situation and the issue to provide appropriate resolution Benefits: 21 Days Annual Leaves, Medical, Remote Work Allowance (400 lei/month), Meal tickets (40 lei/working day); Performance Bonus If you are interested, you can access your instant interview here: [https://alpharun.com/i/Dvz8hAHst89AXQrXHBeH9]alpharun.com/i/ibpXhkjIYcmBhGaWVJqO6 [https://alpharun.com/i/Dvz8hAHst89AXQrXHBeH9] Disclaimer: The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary. SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.

Responsibilities

The Technical Support Representative I provides basic to advanced technical support to customers experiencing issues, using technical knowledge to identify, troubleshoot, and deliver timely solutions. This role also requires maintaining excellent customer service to ensure satisfaction and loyalty.