At IDEXX, we believe in growing from within — and this opportunity is a great example. This role has become available due to an internal promotion, reflecting our commitment to recognising talent and supporting career development. As we continue to expand across ANZ, we’re excited to welcome a new team member who shares our passion for delivering exceptional service and making a meaningful impact.
As a Technical Support Representative, you’ll be the first point of contact for our valued veterinary customers, providing expert support for our in-clinic diagnostic solutions, including the IDEXX VetLab suite and rapid assay devices. You’ll troubleshoot technical issues, respond to product inquiries, and collaborate with internal teams to deliver an outstanding customer experience.

Provide technical support to veterinary clinics using IDEXX diagnostic products.
Troubleshoot and resolve product issues with professionalism and care.
Respond to customer queries with clarity and empathy.
Liaise with cross-functional teams to ensure timely and effective solutions.
Participate in a rotating roster that includes occasional Saturdays and after-hours support.