Technical Support Representative at IDEXX

Singapore, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

01 Feb, 26

Salary

0.0

Posted On

03 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Cantonese Language Proficiency, Customer Service, Technical Support, Interpersonal Skills, Analytical Skills, Phone Skills, Attention to Detail, Organizational Skills, Teamwork, Communication Skills, Microsoft Office Skills

Industry

Biotechnology Research

Description

JOB SUMMARY Performing variety of customer service activities for internal and external customers, providing information, resolving issues and ensuring customer satisfaction. Responding to customer phone and other communications, addresses questions/issues/problems/concerns. PRIMARY DUTIES AND RESPONSIBILITIES: Provides customer technical support for one or more Company products or services, including pet and other animal health care-related products for veterinarians, medical diagnostic and water-testing equipment and other products and services. Support may consist of answering customer questions, explaining products and services, instructing in use of equipment, coordinating and assisting with equipment installations, configuring computer system hardware or software, troubleshooting and repairing system, database or data communication issues, customer order entry and billing or other priorities. Determines customer needs, researches and provides solutions, coordinating with other team members as needed. Ensures ongoing customer satisfaction and continuing strong customer relationships. Supports quality management system and other compliance requirements. EDUCATION: High School diploma or equivalent combination of education and experience required. Associates degree, Bachelors degree or equivalent preferred. REQUIRED SKILLS AND ABILITIES: Cantonese language proficiency required - This position requires the incumbent to communicate and liaise with clients that only speak Cantonese. High quality customer facing inter-personal skills, with experience working with customers and maintaining good customer relationships. Technical record keeping management skills. Reasoning and analytical skills to resolve issues. Phone skills, with ability to establish rapport. Attention to detail. Organized with ability to multi-task. Ability to work independently and as part of a team. Supervisory skills, if a lead position. Communication skills, both verbal and written, including ability to communicate complex technical issues to technical and non-technical users in a professional, positive, friendly and understandable manner. Personal computer skills, including Microsoft Office. PHYSICAL DEMANDS: Extensive sitting, phone and computer use. May be required to lift, move and carry up to 50 pounds. Specific vision abilities required include close vision, color vision, depth perception, and the ability to adjust focus. Hearing acuity sufficient to effectively communicate with customers and Employees via telephone and in person. Ability to communicate verbally on phone and in person. Fluency in the English language. Extended hours may be required. Some travel required. WORK ENVIRONMENT: Laboratory environment with potential biohazards present. Potential for exposure to agents known to cause zoonotic disease in humans and use of potentially hazardous chemicals as defined by the National Hazard Communication Standards. A complete list of such chemicals is available from department supervision. LEVELING GUIDE: Has developed skills through formal training or considerable work experience. Performs full range of established procedures, and will typically be considered skilled through on-the-job experience. Work typically involves technical skills and/or administrative duties within established procedures with a moderate degree of supervision. Resolves routine issues without supervisory approval. #LI-CT1 An innovation leader in every industry we serve, IDEXX follows its Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people. Approximately one-third of our team is located outside the United States.

Responsibilities

The Technical Support Representative provides customer technical support for various company products and services, ensuring customer satisfaction by resolving issues and answering inquiries. This role involves troubleshooting, coordinating installations, and maintaining strong customer relationships.