Technical Support Representative II at Baxter International Inc.

Skaneateles, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Sep, 26

Salary

72600.0

Posted On

08 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Troubleshooting, Hardware Diagnostics, Network Connectivity, Customer Support, Root Cause Analysis, SAP, Microsoft Word, Microsoft Excel, Case Management, English Communication, Medical Device Support, Data Integrity, Multitasking, Call Center Operations, Technical Documentation, Problem Solving

Industry

Medical Equipment Manufacturing

Description

This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride. Where your purpose accelerates our mission This is where your technical curiosity and problem‑solving skills help healthcare providers deliver better care every day. As a Technical Support Representative II, you’ll play a critical role in ensuring Baxter’s medical devices perform reliably in real-world environments—supporting clinicians and improving patient outcomes with every interaction. Your Role at Baxter This is where you make an impact. In this role, you will troubleshoot and resolve technical issues for Baxter’s Welch Allyn Physical Exam products, supporting both distributors and end users across a variety of healthcare settings. You’ll analyze issues, identify root causes, and guide customers through solutions using clear and effective communication. You’ll be a trusted partner to healthcare professionals—helping ensure that the technology they rely on works seamlessly when it matters most. Your Team You’ll join a collaborative, customer-focused technical support team that values problem-solving, continuous learning, and delivering exceptional service. This team plays a direct role in advancing Baxter’s mission to save and sustain lives by ensuring our devices and systems operate at their best. What You’ll Be Doing Troubleshoot and resolve technical issues for medical devices used across hospitals, clinics, pharmacies, and other care settings Diagnose both hardware/device functionality issues and data connectivity challenges across customer networks Guide customers through step-by-step troubleshooting via phone and written communication with clarity and empathy Analyze recurring issues to identify root causes and recommend improvements or long-term solutions Accurately document customer interactions and maintain data integrity within support systems (e.g., SAP or similar tools) Collaborate with internal teams to escalate and resolve complex technical concerns efficiently Deliver a consistent, high-quality customer experience in a queue-based, Tier I call center environment Continuously build product knowledge and technical expertise to improve resolution speed and effectiveness What You’ll Bring 3+ years of professional experience, including 2+ years in a customer-facing or customer support role Strong communication skills in English, with the ability to clearly explain technical concepts (Spanish proficiency is a plus) Hands-on experience troubleshooting hardware, medical devices, or network-connected technologies Solid analytical and problem-solving skills with the ability to identify root causes and follow structured troubleshooting processes Comfort working in call center or queue-based support environments with strong multitasking abilities Proficiency with digital tools such as Microsoft Word, Excel, and case management or order processing systems (e.g., SAP) High attention to detail with a focus on accurate documentation and data integrity A positive, customer-first mindset with strong listening skills and adaptability in a fast-paced environment Baxter is committed to supporting the needs for flexibility in the workplace. We do so through our flexible workplace policy which includes a required minimum number of days a week onsite. This policy provides the benefits of connecting and collaborating in-person in support of our Mission. The flexible workplace policy is subject to local laws and legal requirements. At its discretion, Baxter may decide to adjust, suspend, or discontinue as business needs change. We understand that compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $52,800 - 72,600. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based upon location, skills and expertise, experience, and other relevant factors. This position is also eligible for discretionary bonuses and long-term incentive. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time. US Benefits at Baxter (except for Puerto Rico) This is where your well-being matters. Baxter offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance. Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching. We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave. Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits. Join us and enjoy the competitive compensation and benefits we offer to our employees. For additional information regarding Baxter US Benefits, please speak with your recruiter or visit our Benefits site: Benefits | Baxter Equal Employment Opportunity Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic. Know Your Rights: Workplace Discrimination is Illegal Reasonable Accommodations Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information. Recruitment Fraud Notice Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice. No matter your role at Baxter, your talent, skills, and time has a direct impact on people's lives. Since 1931, we have been at the forefront of innovation by bringing smarter, more personalized care to patients around the world. Now, we're more determined than ever to make a lasting impact as we are redefining healthcare delivery across the care journey. Our Mission to Save and Sustain Lives motivates us as we create a culture in which each of us can succeed. This is where you belong.

Responsibilities

Troubleshoot and resolve technical hardware and connectivity issues for Welch Allyn Physical Exam products in a Tier I call center environment. Collaborate with internal teams to escalate complex concerns and document all customer interactions to maintain data integrity.