Technical Support Representative II at Ninja Partners LLC

Quezon City, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

02 Jun, 26

Salary

0.0

Posted On

04 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Troubleshooting, Customer Service, Communication, CRM, SaaS, Hardware, Software, Systems, API Integration, B2B Support

Industry

Marketing Services

Description

Work Set Up: at The Sactum in Quezon City Start Date: October 20, 2025 The Technical Support Representative II is responsible for providing advanced technical support to customers who are experiencing technical issues with their products or services. This position will use technical knowledge to identify and troubleshoot problems, and provide timely and effective solutions to customers. Additionally, this position will provide excellent customer service to ensure customer satisfaction and loyalty. What does a day in the life as a Technical Support Representative II look like? * Provide advanced technical support to customers who are experiencing technical * issues with their products or services while delivering excellent customer service * Identify and troubleshoot advanced technical problems, and provides timely and effective solutions to customers * Communicate technical solutions to non-technical customers in a clear and concise manner * Escalate complex issues to higher-level team members as necessary * Document customer interactions and technical issues in a customer relationship management (CRM) system * Provide feedback on product improvements and enhancements based on customer feedback and technical issues * Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules * Collaborate with other departments as needed to resolve customer issues * Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times * Adhere to company policies and procedures * Meet or exceed performance targets for related KP’s What are the required qualifications for a Technical Support Representative II? * Minimum of 2 years of experience in technical support or equivalent, preferably in a call center environment * SaaS basic experience * Strong communication skills, both verbal and written * Advanced technical troubleshooting knowledge in hardware, software, and/or systems * Proficiency in using computer applications and software * Experience using a CRM preferred Preferred Qualifications * API Integration * B2B support/exposure Ninja Perks and Benefits Full time employees * Competitive compensation * Adherence to government-mandated benefits * Retirement Savings Program with Company Matching * Life Insurance * HMO on day 1 * Paid time off, birthday leave * Bonus and incentive plans * Opportunities for skills training and personal and professional development * Employee Referral Program Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow Are you ready? If you are interested, you can access your instant interview here: Disclaimer: The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary. SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.

Responsibilities

The Technical Support Representative II is tasked with providing advanced technical support, identifying and troubleshooting complex product or service issues, and delivering timely, effective solutions while ensuring excellent customer satisfaction. Responsibilities also include clearly communicating technical solutions, escalating complex problems, documenting interactions in a CRM, and providing product feedback.