WHY JOIN OUR TEAM?

We believe in taking care of our employees, and it shows. Here’s what you can expect when you join us:
Comprehensive Healthcare Coverage: 100% employer-paid medical, dental, and vision insurance for employees.
Employee Ownership: Be a part of something bigger as an employee-owner in our company.
Retirement Savings: 401(k) plan with a company match to help you plan for your future.
Paid Time Off: Paid sick leave and vacation that begin accruing immediately, giving you the work-life balance you deserve.
Join a team that values your well-being, invests in your future, and celebrates shared success.
Provides technical support to customers who call or email with questions about Maple Systems’ products.

KNOWLEDGE, SKILLS AND ABILITIES:

• Related experience at a help desk for a technical product a plus.
• Exceptional problem-solving skills required.
• Knowledge of industrial control systems, HMIs, OITs, PCs, and PLCs.
• Organized professional with ability to prioritize and multitask.
• Knowledge of Microsoft Word, Excel, and Outlook
• Excellent written and verbal communication skills
• Experience in customer service-related activities

EDUCATION/EXPERIENCE:

Two to five years related experience and/or training in technical software/hardware products.

• Answer customer questions via email and phone about the operation of company products
• Assist customers who are having issues getting company products to work in their applications.
• Document technical issues with Maple Systems’ products and evaluate customer solutions.
• Provide feedback to engineering for issues that are discovered with the use of our products, and suggestions for how to make our products better.
• Write technical “how-to” documents, create sample projects, and create instructional videos to explain our products’ features and functions.
• Provide pre- and post-sales support to the sales team when customers need more technical information.
• Assess customer needs over the phone to decide if they should be routed to a sales rep instead of technical support.
• Create Support Tickets for customers in our ERP system for you and other team members to address.
• Training customers on our products.
• Evaluate new products and product training materials.
• Perform other duties as assigned.