Technical Support Representative

at  Integrated Control Technology

OUR PEOPLE

We firmly believe that our people are our biggest asset, and it’s their passion and commitment that sets ICT apart from the rest. For that reason, we work hard to create an environment that’s enjoyable and collaborative, and so that everyone is inspired to continue to achieve.

Based 100% in our Melbourne office this unique opportunity has arisen for a Technical Support Representative to join our talented team providing superior technical support and assistance to our customers (predominantly security installation professionals).
You will have exceptional communication and problem-solving skills, working closely with key customers to test and replicate issues to define and close support tickets. Keen to continually learn, you will be confident advancing customer knowledge with key product information where applicable.
Establishing rapport and building relationships with customers will be second nature, aided by your ability to quickly evaluate project specific technical issues and prioritize within a varied workload.
ICT designs and manufactures our own cutting-edge products (software and hardware) which are highly versatile. Day to day there is significant scope for queries and diverse challenges that are resolved by our talented Technical Support team.