ESSENTIAL RESPONSIBILITIES: (6-8 Essential Responsibilities with % Time/Importance after each. Total = 100%)
1. Provide timely installation, configuration, and troubleshooting assistance for normal to difficult customer product cases. (55%)
2. Resolves customer inquiries and issues on time, professionally and with a positive attitude to achieve customer satisfaction. (10%)
3. Identify software issues and submit them to development for resolution. (10%)
4. Ensure support case information is updated, organized, accurate and easy to follow. (10%)
5. Contribute solutions to the knowledgebase. (10%)
6. Participates as a proactive member of the Liquidware Labs support team by contributing to the company as follows: (5%).
· Meets or exceeds short and long-term productivity results established by the Technical Support Manager.
· Takes accountability and resolves any issues preventing the achievement of timely, quality, and cost effective results.
· Maintains high standards of excellence and strong work ethics.

EXPERIENCE:

Requires an additional 1-2 years of experience working in a technical support department for a medium to large software company or the equivalent related technical experience.

TECHNICAL KNOWLEDGE:

Requires 1-2 years of Unix or Windows system administration experience, in-depth knowledge of select Unix operating systems or certain versions of the Windows operating system and / or relational databases. Ability to quickly learn the technology associated with a Liquidware Labs product and knowledge of basic office software programs like Microsoft Office and Outlook. Able to resolve highly difficult problems in a timely manner, apply concepts of basic algebra and geometry to define problems, collect data, establish facts and draw valid conclusions.

COMMUNICATION/INTERPERSONAL SKILLS:

Requires excellent interpersonal and communication skills including verbal, written, negotiation, and platform communications. Possess a strong people orientation with the ability to listen, work and resolve issues to achieve customer satisfaction.
Job Type: Full-time
Work Location: Remot

Please refer the Job description for details