Technical Support Representative at Ninja Partners LLC

, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

29 Aug, 26

Salary

16.0

Posted On

01 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Troubleshooting, Customer Service, CRM Proficiency, Ticket Triaging, Communication Skills, Critical Thinking, Computer Applications

Industry

Marketing Services

Description

Work Setup: Remote (Bring-Your-Own-Device) Type of Contract: Full Time Salary: $16/h Equipment: BYOD (Bring-Your-Own-Device) The Technical Support Representative is responsible for providing basic technical support to customers who are experiencing technical issues with their products or services. This position will use technical knowledge to identify and troubleshoot problems, and provide timely and effective solutions to customers. Additionally, this position will provide excellent customer service to ensure customer satisfaction and loyalty. What You’ll Do * Provide basic technical support to customers who are experiencing technical issues with their products or services * Identify and troubleshoot technical problems, and provides timely and effective solutions to customers * Communicate technical solutions to non-technical customers in a clear and concise manner * Ensure accurate ticket triaging * Reach out to customers after initial contact to ensure issues have been resolved satisfactorily and to provide additional support if needed * Escalate complex issues to higher-level team members as necessary * Document customer interactions and technical issues in a customer relationship management (CRM) system * Provide excellent customer service to ensure customer satisfaction and loyalty * Adhere to company policies and procedures * Meet or exceed performance targets for related KPIs * Continuously improves knowledge of products, services, and processes by participating in training programs and continuous learning modules * Collaborate with other departments as needed to resolve customer issues * Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times What we're looking for * 6 months experience in a technical supportrole or equivalent preferred * Good communication skills, both verbal and written * Ability to communicate technical information to a non-technical audience * Critical thinking skills * Proficiency in using computer applications and software * Experience using a CRM preferred Ninja Perks and Benefits * Competitive compensation * Medical, dental and vision insurance * Paid time off, birthday leave * Opportunities for skills training and personal and professional development Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready? Access your Instant Interview here: https://alpharun.com/i/dp84w9GndnhmqYbi30Zc2https://alpharun.com/i/j_YPzzzMjvuiW65dy_J3S [https://alpharun.com/i/j_YPzzzMjvuiW65dy_J3S] Disclaimer: The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary. SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law. #supportninjajobs

Responsibilities

Provide basic technical support to customers by identifying and troubleshooting product issues. Ensure customer satisfaction through clear communication, accurate ticket triaging, and documentation in a CRM system.