EMPLOYMENT TYPE: FULL-TIME

Are you a tech-savvy problem solver who enjoys helping people? RFNOW is looking for a Technical Support Representative to join our team! Whether you’re located near our Virden office or prefer to work remotely, this role offers the chance to provide expert assistance to our valued internet subscribers and make a real impact every day.

PREFERRED QUALIFICATIONS:

• Degree or diploma in IT, Computer Science, or a related field.
• Technical certifications such as CompTIA Network+ or CCNA.
• Experience with VOIP, IPTV, and fiber optic internet technologies.
  Join a team that values innovation, customer service excellence, and continuous learning. At RFNOW, every connection matters—especially the ones we make with our customers and our team.

• Assist customers via phone, email, and chat with internet connectivity issues.
• Troubleshoot a wide range of technical concerns including network configuration, router/modem setup, Wi-Fi connectivity, and email client issues.
• Perform remote diagnostics and repairs when possible.
• Escalate more complex issues to the appropriate internal teams.
• Maintain detailed records in our ticketing and billing systems.
• Stay current with evolving internet technologies and RFNOW’s service offerings.
• Promote RFNOW’s products and services with professionalism and care.