Technical Support Representative at SCHNEIDER ELECTRIC SMART GRID SOLUTIONS LLC

Cavite City, Cavite, Philippines -

Full Time

Start Date

Immediate

Expiry Date

21 May, 26

Salary

0.0

Posted On

20 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Problem-Solving, Technical Aptitude, Customer Service, Product Selection, Product Configuration, Technical Application Support, Circuit Protection, Distribution Equipment, Industrial Controls, Business Decision Making, Communication, Documentation Review, Troubleshooting

Industry

Automation Machinery Manufacturing

Description

Great People make Schneider Electric a great company. The Role: Technical Support Representative This role provides pre-sales or post-sales technical support for Schneider Electric’s core product line and product selection services for North American customers. What will you do? - This role provides pre-sales or post-sales technical support for Schneider Electric’s core product line and product selection services for North American customers. - Consultants are required to interpret policies and make business decisions under pressure, based on customer and company needs to meet aggressive deadlines with minimal supervision - Assist customers (through chat, email, and phone) including Electrical Distributors, End Users, Original Equipment Manufacturers (OEM), Consultants, and Contractors with product selection and configuration. - Provide technical product application support for Circuit Protection, Distribution Equipment, and Industrial Controls. Deliver technical support to sales engineers to assist in developing new business opportunities. Advocate for customers to seek a suitable solution or workaround that meets the needs of the customer. - Collaborate with internal functions such as Marketing, Engineering, and Quality. - Develop and review knowledge documentation including white papers, troubleshooting guides and knowledge articles. Participate in company initiatives for revenue generation. Other tasks assigned by supervisor What’s in it for me? •Global family leave •Worldwide Employee Stock Ownership •Flexible work arrangement •On-site gym …and more! Who would be successful? Bachelor’s/College Degree in Engineering, preferably Electrical Engineering or Mechanical Engineering Experience in Technical Support, with strong problem‑solving skills and solid technical aptitude Preferably 1–4 years of experience in Customer Service or a related field Amenable to working onsite in EPZA, Rosario, Cavite Willing to work on a night‑shift schedule Open to fresh graduates Let us learn about you! Apply today. You must submit an online application to be considered for any position with us. This position will be posted until filled. Looking to make an IMPACT with your career? When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric – apply today! €36 billion global revenue +13% organic growth 150 000+ employees in 100+ countries #1 on the Global 100 World’s most sustainable corporations You must submit an online application to be considered for any position with us. This position will be posted until filled. Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

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Responsibilities

This role provides pre-sales or post-sales technical support for Schneider Electric’s core product line and product selection services for North American customers via chat, email, and phone. Responsibilities include providing technical product application support for various equipment and collaborating with internal functions like Marketing and Engineering.