Technical Support Representative at SVCPH Inc.

Cebu City, Central Visayas, Philippines -

Full Time

Start Date

Immediate

Expiry Date

08 Apr, 26

Salary

0.0

Posted On

08 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Troubleshooting, Customer Service, Problem-Solving, Analytical Abilities, Written Communication, De-Escalation Skills, Email Support, English Proficiency, Understanding of American Consumer Mentality, Energetic Personality, Confident Personality

Industry

Outsourcing and Offshoring Consulting

Description

Job Summary: The Tier I Support Technician position requires a driven, independent thinker to complete his/her job function of assisting customers with and resolving their technical problems. The individual must have the ability to make informed and timely decisions to resolve technical issues both remotely and at the clients premise as required and/or assigned. Key Responsibilities: Provides primary technical support and troubleshooting for customers using different devices (Smartphone, Tablets, Desktops, and more) Assisting customers through incoming calls and email communication Performs other related duties as required to support Company objectives Requirements: 1-2 years of combined Technical Support and Customer Service experience (preferably with 1 year of continuous customer service experience in one company) Email support experience in Customer Service is preferred Must possess strong problem-solving skills and analytical abilities English speaking skills close to native level, minimal to no accent Strong written communication skills that lend to clear and concise text-based communication, including de-escalation skills Adherent to email SOP and KPIs for response times and online availability Understanding of the American consumers' mentality is a plus Supports the mission of Truth & Tradition" Energetic, fun and confident personality Willing to work nights and weekends Willing to work on-site About SVC: Select VoiceCom is an American and Australian-owned company providing call center services. While our main goal is to provide first-class service to all of our clients, this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say, "I work at Select VoiceCom, and think it's a great place to work!" The owners and managers at SVC care about their employees and listen to their feedback. All of our company decisions take into account how they will affect our employees and what we can do to make them beneficial for our employees. If you are considering a move from your current job or want to build a new career with an opportunity to learn and grow, then we urge you to apply at Select VoiceCom today and join the growing SVC family. You wont regret it! Checkout our Facebook page: www.facebook.com/selectvoicecomph Enjoy the following benefits: Medical/Dental coverage (HMO) after 1 month* + FREE HMO coverage for 1 dependent after 6 months Life insurance program Free weekly in-house massage Cash incentives of (Php5,000) for successfully referring your friends and relatives to join SVC Career development Service incentive leave program Annual salary increase based on performance Fun and family-like working environment Quarterly team outing Free flowing coffee and hot chocolate Cozy sleeping lounge and canteen plus entertainment area Excellent office location in Cebu IT Park *Terms and conditions apply. How to apply: Interested candidates may visit our Recruitment Hub at G/F i1 Bldg., Cebu IT Park, Apas, Cebu City from Monday to Friday anytime between 9AM-9PM. What to prepare: Updated e-copy (not printed) of your resume (.doc, .docx, .pdf) Pen ID or Quick apply online! If shortlisted, our recruitment team will reach out to you within 1-7 working days. Due to the volume of applications we receive every day, only shortlisted candidates will receive a phone call for an interview anytime between 8AM-11PM (Monday-Friday).

Responsibilities

The Technical Support Representative provides primary technical support and troubleshooting for customers using various devices. They assist customers through incoming calls and email communication while performing other related duties to support company objectives.