Technical Support Representative at Verifone

Auckland, Auckland, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

06 May, 26

Salary

0.0

Posted On

05 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, System Troubleshooting, Customer Training, Schedule Management, Communication Skills, Stakeholder Management, Value-Add Identification, Customer Relationship Building

Industry

Financial Services

Description

Why Verifone For more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide. Verifone has a diverse, dynamic and fast paced work environment in which employees are focused on results and have opportunities to excel. We take pride in the fact that we work with leading retailers, merchants, banks, and third party partners to invent and deliver innovative payments solution around the world. We strive for excellence in our products and services, and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it’s developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is dedicated to the success of our customers, partners and investors. It is this passion for innovation that drives each one of our employees for personal and professional success. What's exciting about the role As a Field Service Representative, you’ll be a trusted face of EFTPOS New Zealand in your region. You’ll work directly with customers to install, support and service payment solutions, ensuring their businesses can trade smoothly and confidently. What you'll do Installing and upgrading EFTPOS and payment solutions at customer sites Providing onsite technical support and troubleshooting Training customers to confidently use our systems and products Managing your own daily schedule while meeting agreed service levels Keeping job notes, stock movements and system updates accurate and up to date Working closely with internal teams to resolve issues quickly Identifying opportunities to add value for customers and pass on sales leads Building strong, long-term relationships with customers in your region What qualification will you need to be successful? More than 2 years of experience in onsite/field technical support, system troubleshooting, or customer-facing technical role Strong ability to diagnose issues, provide hands-on support, and train customers on systems and products Proven capability to work independently, manage schedules, meet SLAs, and maintain accurate job and system records Excellent communication and stakeholder management skills, with a customer-first mindset and ability to identify value-add or sales opportunities Our commitment Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Responsibilities

The Technical Support Representative will install, support, and service payment solutions at customer sites. They will also provide onsite technical support, train customers, and manage their own daily schedules.