Job Title: Level 1 IT Support Technician
Department: Technology & Digital Solutions
Reports To: Manager, Infrastructure and Security Services
Location: Toronto, ON – Hybrid

EDUCATION & EXPERIENCE

• Diploma or certificate in Information Technology, Computer Science, or a related field.
• 0–2 years of experience in a technical support or help desk role.

TECHNICAL SKILLS

• Basic knowledge of Windows operating systems and Microsoft 365 applications.
• Familiarity with networking fundamentals (e.g., TCP/IP, DNS, DHCP).
• Exposure to ticketing systems such as JIRA or similar platforms.

SOFT SKILLS

• Strong customer service orientation with excellent communication skills.
• Ability to follow established procedures and accurately document work.
• Eagerness to learn, adapt, and grow in a fast-paced IT environment.
  Job Type: Fixed term contract
  Contract length: 12 months
  Pay: $55,000.00-$60,000.00 per year

Benefits:

• Casual dress
• On-site gym
• On-site parking
• Work from home

Application question(s):

• Are you able to reliably commute to the office 2+ days a week?

Work Location: Hybrid remote in North York, O

ROLE OVERVIEW

The Organization is seeking a motivated Level 1 IT Support Technician to serve as the first point of contact for technical support. In this role, you will provide prompt, courteous assistance to staff experiencing hardware, software, or network issues. Working under the guidance of the IT Infrastructure and User Support Specialist, you will play a key role in ensuring smooth day-to-day technology operations and contribute to maintaining a secure and efficient IT environment.