Technical Support Specialist (2nd line) at SMA Solar Technology AG

Mechelen, Flanders, Belgium -

Full Time

Start Date

Immediate

Expiry Date

14 Feb, 26

Salary

0.0

Posted On

16 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Assistance, Troubleshooting, Electrical Engineering, IT Networks, Communication Skills, Teamwork, Analytical Skills, Organization, Efficiency, Autonomy, Precision, Reliability

Industry

Renewable Energy Semiconductor Manufacturing

Description

SMA Benelux is looking for a Technical Support Specialist to complete its Service Team widely recognized for their top-level expertise. The mission is to ensure a high-level customer satisfaction through processing and resolution to more complex, technical problems in solar systems. This role is under the direct supervision of the Service Manager. Responsibilities You provide remote technical assistance (telephone, email, online service center, remote tools) in complex solar and storage systems ( error messages, breakdown, sunny portal) to professional customers (installers, distributors…) In particular, you perform relevant diagnosis and remote recovery of failures and anomalies; You use business applications for troubleshooting management and follow up on cases until resolution ; You contribute to regular reporting on activities You regularly exchange with your colleagues locally or even with colleagues in other subsidiaries. Requirements Completed industry-related technical training or comparable knowledge and experience 2 years of higher education in electrical engineering or electricity Good knowledge of electricity and /or IT networks; Residing in Belgium - Dutch or French mother tongue / bilingual / very good knowledge English Soft Skills Outstanding communication and relational skills and aptitude for team-working; Positive spirit, flexibility and good resistance to stress; Ability to understand the technical aspects related to the field of energy/photovoltaic management; Analytical skills, organization, efficiency, autonomy, precision and reliability. We offer A competitive salary + meal vouchers Commuting allowance (private car, public transport, bicycle) Pension & medical insurance plans You work in a 38-hour week 20 legal leave days + 12 Extra-legal leave days (including closure between Christmas and New Year) Being part of a team of great colleagues who always support you with a smile A young & dynamic group of people with high team- & winning spirit A pleasant work atmosphere with an open culture An environment of hard work, but of course there is room for a healthy dose of humor To know more about SMA visit : www.SMA-Benelux.com Interested ? Please submit your letter and CV to: SMA Benelux – Human Resources, Mrs. T. Van den Heuvel”, Jobs@SMA-Benelux.com

Responsibilities

Provide remote technical assistance for complex solar and storage systems to professional customers. Perform diagnosis and remote recovery of failures while managing troubleshooting cases until resolution.