Chez ABB, nous aidons les industries à se surpasser - en réduisant leur consommation et en les rendant plus propres. Ici, le progrès est une exigence - pour vous, votre équipe et le monde. En tant que leader du marché mondial, nous vous donnerons ce dont vous avez besoin pour y parvenir. Ce ne sera pas toujours facile, il faut du courage pour grandir. Mais chez ABB, vous ne serez jamais seul. Run what runs the world.
Ce poste est placé sous l’autorité de :
EL Customer Operat. Special.-Key Account
In this role, you will have the opportunity to use your technical skills and knowledge and you will aid the Sales Support team by reacting to customer inquiries. As a Technical Support Specialist you will be the first point of contact for ELSB/ELSP customers and business partners for technical request.
The work model for the role is: #LI-Onsite

Key Responsibilities:

• Provides internal and external technical sales support, coordinates resources for complete case management, and enhances customer satisfaction by assisting with pre-sales and post-sales inquiries.
• Ensures issue resolution by collaborating with product marketing, factories, and service teams, recommends appropriate solutions, and coordinates request handling.
• Maintains a positive customer experience by fostering good relationships, understanding needs, and updating technical documentation to improve self-service support.
• Represents the customer’s voice within local teams, provides feedback for process improvement, and ensures compliance with safety regulations in daily activities.

Qualifications:

• You are highly skilled in Sales Force and Excel and possesses an enhanced knowledge of electrical engineering principles .
• You have a previous experience of 3-5 years in similar roles.
• You are passionate about proactive approach, with a demonstrated ability to take ownership of customer issues.
• Diploma of electrical or electronic technician.
• You are at ease communicating in Italian and English.

What’s in it for you:
As a member of the ABB Group, you can expect an exciting and challenging job with an individually tailored introductory training. You will work in agile teams where you have the opportunity to actively contribute and drive ideas forward. Our flexible work models offer you an optimal work-life balance. Our unique spirit is characterized by appreciation, communication at eye level and an informal work culture. We offer you customized training and development programs as well as exciting development opportunities within the company. Numerous other benefits (Parental Leave Program, Employee Assistance Program and many more) round off our offer.
Contribute to a collective vision. This is where progress takes flight, teams turn ideas into impact, and we define what’s next. Run What Runs the World.
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• Provides internal and external technical sales support, coordinates resources for complete case management, and enhances customer satisfaction by assisting with pre-sales and post-sales inquiries.
• Ensures issue resolution by collaborating with product marketing, factories, and service teams, recommends appropriate solutions, and coordinates request handling.
• Maintains a positive customer experience by fostering good relationships, understanding needs, and updating technical documentation to improve self-service support.
• Represents the customer’s voice within local teams, provides feedback for process improvement, and ensures compliance with safety regulations in daily activities