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Technical Support Specialist at abra

Leipzig, Saxony, Germany -

Full Time

Start Date

Immediate

Expiry Date

11 May, 26

Salary

0.0

Posted On

10 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Customer Service, Problem Solving, Remote Control Tools, System Operations, Collaboration, Microsoft Office, Windows Operating Systems, Priority ERP Systems

Industry

Internet Marketplace Platforms

Description

abra professional services is seeking a Technical Support Specialist! What You’ll Do: Provide phone-based technical support to thousands of internal users. Resolve complex issues involving internal software systems, hardware, and peripheral equipment. Utilize remote control tools to diagnose and fix technical problems. Lead and instruct users on system operations and best practices. Location: Tel Aviv Requirements Proven experience in a Technical Support Center (Help Desk) OR completion of a professional IT/Computing course. Exceptional customer service skills and a patient, positive attitude. A "Can-do" attitude with a high level of responsibility. Ability to quickly master new technologies and internal systems independently. Strong collaborative skills with the ability to work effectively both in a team and remotely. Advantages: Experience with Priority ERP systems. Proficiency with Microsoft Office applications and Windows operating systems.

Responsibilities

Provide phone-based technical support to internal users and resolve complex issues involving software systems and hardware. Lead and instruct users on system operations and best practices.