PRODUCT KNOWLEDGE:

• Develop and maintain a deep understanding of the project systems, applications and services.
• Stay informed about systems, application updates and new features.

TRAINING AND EDUCATION:

• Assist in creating training materials for end-users.
• Participate in internal training sessions to stay updated on new features and improvements.

PROBLEM-SOLVING ABILITIES:

• Strong analytical and critical thinking skills to diagnose and resolve technical issues efficiently.
• Capability to think critically and adapt troubleshooting strategies based on unique end-user

COMMUNICATION SKILLS:

• Excellent verbal and written communication skills to convey technical information to both technical and non-technical users.
• Ability to translate complex technical language into user-friendly explanations.

Customer–Focused Attitude:

• Demonstrated commitment to providing exceptional customer service.
• Empathy and patience in addressing customer concerns and inquiries.

MINIMUM QUALIFICATIONS

• Bachelor’s degree in computer science
• Proven experience in technical support or a customer-facing role.
• Proven experience in software testing, including manual and automated testing.
• Familiarity with testing tools and methodologies
• Strong problem-solving skills and analytical thinking.
• Excellent communication skills
• Detail oriented with excellent documentation skills.
• Ability to work collaboratively in a team environment.

ABOUT THE ROLE

We are looking for an experienced, technical support specialist and software tester to join our dynamic technical team within a larger green field project team focused on health research. As a key member of our technical support group, you will play a vital role in ensuring the smooth functioning of our software products and providing top-notch assistance to our clients. As a Software Tester, you will be responsible for ensuring the quality and reliability of our software products through thorough testing and validation processes. Your role will involve designing and executing test cases, identifying defects, and collaborating with the development team to ensure high-quality software releases. Recognising that continuous learning is an ever-evolving process, your proactive approach will significantly enhance your effectiveness in this role within our specialized research project.
Join our team at Precision ALS, a ground-breaking program that unites Clinicians, Computer Scientists, Information Engineers, Technologists, and Data Scientists in a collaborative effort. As a Precision ALS Technical support specialist and software tester, you will be an integral part of a green field project that aims to revolutionize clinical research in ALS across Europe. This unique initiative provides an innovative and interactive platform leveraging artificial intelligence (AI) to analyse extensive datasets, contributing to advancements in precision medicine.