Technical Support Specialist - Base44 (Student) at Wix

Be'er Sheva, South District, Israel -

Full Time

Start Date

Immediate

Expiry Date

26 Jan, 26

Salary

0.0

Posted On

28 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Troubleshooting, Communication, Analytical Skills, APIs, Postman, Client-Facing, Web Fundamentals, HTTP, JSON, DevTools, Documentation, Problem Solving, Collaboration, Ownership Mindset, Empathy

Industry

Software Development

Description

Company Description Base44, a hyper-growth AI startup recently acquired by Wix, is on a mission to change how software gets built. Our AI-powered platform empowers anyone to create custom software applications using natural language. Operating like a startup within Wix, we're fast, collaborative, and focused on turning complex problems into simple, powerful solutions. We exist for creators, solo founders, and entrepreneurs. The opportunity is huge, and with your help, our user-driven growth can become unstoppable. Job Description As a Technical Support Specialist, you'll be on the front lines, providing expert technical support and troubleshooting complex issues for our users. You'll have a significant impact on our users and the growth of our product. Provide timely, high-quality support to users: triage, troubleshoot, and resolve product issues with clear, empathetic communication. Reproduce, diagnose, and document technical problems end-to-end, capturing precise steps, logs, and screenshots. Work hands-on in the product to understand features, validate fixes, and regularly test new flows; provide actionable feedback. Investigate API and integration issues using tools like Postman and browser DevTools (Network/Console). Collaborate closely with Engineering and Product to scope, prioritize, and escalate issues with strong context and impact assessment. Proactively surface product patterns and emerging trends; raise risks and suggest documentation improvements. Create and maintain clear runbooks and knowledge base articles to improve self-serve and reduce repeat incidents. Uphold security and data-handling best practices when working with sensitive user information or logs. Qualifications Currently pursuing a Bachelor’s in CS, IS, Engineering, or a related technical field. Must have at least one year remaining until graduation (Fall 2026 or later). Prior exposure to technical support or client-facing troubleshooting . Solid web fundamentals: understand HTTP requests/responses, status codes, and JSON; comfortable using browser DevTools. Familiarity with APIs: ability to use Postman (or cURL) to send requests, read responses, and follow simple authorization patterns. Analytical troubleshooting skills: proven ability to reproduce issues, capture evidence, and write clear steps. Strong client-facing communication: clear, empathetic writing and speaking; able to translate technical findings for non-technical audiences. Ownership mindset: demonstrated ability to drive projects or tasks to completion in fast-moving environments. Additional Information This is a hybrid role requiring candidates to work 2.5 days per week from our Wix Office in TLV(campus) or Beer Sheva

Responsibilities

As a Technical Support Specialist, you'll provide expert technical support and troubleshoot complex issues for users. You'll document technical problems and collaborate with Engineering and Product teams to improve the product.