Technical Support Specialist at CAPSA SOLUTIONS LLC

Canal Winchester, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Jun, 26

Salary

33.0

Posted On

10 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Customer Service, Technical Support, Root Cause Analysis, Software Troubleshooting, Hardware Troubleshooting, Remote Access Software, Support Tools, Service Request Clarification, Product Warranty Verification, Inquiry Response, ERP Systems, CRM Systems, Voltmeter Usage, AC Voltage Measurement, DC Voltage Measurement

Industry

Medical Equipment Manufacturing

Description

At Capsa Healthcare, we are more than just a healthcare company. We are a team dedicated to engineering better care and empowering healthcare professionals with innovative solutions. Join us in our mission to shape the future of healthcare that may even help take care of your family members one day! View our suite of product solutions offered to clinicians at www.capsahealthcare.com [http://www.capsahealthcare.com/]. We are seeking a Technical Support Specialist who will work as a part of a dynamic service team to assist with technical customer service issues of healthcare products, enhance patient care, safety, and caregiver workflow. Become part of a team that supports the backbone of healthcare. We are a global company, and we are looking for someone who shares our commitment to enhancing the healthcare experience through innovative design. If you are ready to make a difference and help shape the future of healthcare, apply now! Position Location: Preferred; Canal Winchester, Ohio or East Coast time zone As the Technical Support Specialist, your contributions to the team will include: * Technical customer service and support, primarily via telephone and email for customers of Capsa Healthcare product * Provide technical support to external customers focusing on root cause analysis; tasks may include software and hardware troubleshooting, use of remote access software, and other support tools. * Work schedule is 8-5, with flexibility to work other hours/shift, depending upon future business needs. Participate in regularly assigned 24/7, on-call rotation, and temporary shift changes due to product version roll-outs and other business demands. * Perform service request clarification and product warranty verification * Respond promptly to customer inquiries regarding part and service requests What we ask of you: * Required: Minimum of three years’ experience in customer service or technical support * Preferred: BA/BS * Understanding of ERP and CRM system; Capsa currently uses Syteline and Salesforce.com * Experience measuring AC and DC voltages with a voltmeter What Capsa offers: You will enjoy a sold compensation and benefits package, including, but not limited to, the following: * Commensurate salary * Paid time off * Paid holidays * Medical, dental and vision insurance * Paid parental leave * 401(k) with company match * Company-paid Life, AD&D and Long-term disability insurance * Voluntary Short-term disability, Supplemental Life, AD&D, Accidental Injury and Hospital Indemnity insurance EEO/Vet/Disabled

Responsibilities

The specialist will provide technical customer service and support primarily via phone and email for healthcare products, focusing on root cause analysis through software/hardware troubleshooting and remote access tools. Responsibilities also include clarifying service requests, verifying warranties, and promptly responding to customer inquiries about parts and service.