Technical Support Specialist

at  ClearSource

ClearSource is passionate about our Core Values!

• Customer First – We share an intense passion for creating an exceptional customer experience.
• Personal Accountability – Commit to do the right thing and do it.
• Humble Courage – Be brave enough to seek, deliver, and accept feedback.
• Hungry – Do your best every day to make great things happen.
• Happy & Healthy – Choose well, live well.

Do these values resonate with you?
ClearSource is seeking for a dependable Technical Support Specialist to join our Service Desk team.

• Diagnose and resolve technical issues via phone, chat, email, or remote access tools.
• Issue troubleshooting and resolution on a wide variety of PC, Windows, software, and connectivity issues (including tickets escalated from other techs)
• Perform routine system maintenance and updates.
• Assist clients with setting up and configuring IT systems, including desktops, laptops, printers, and mobile devices.
• Maintain accurate documentation of support requests and solutions in the ticketing system.
• Educate clients on best practices for system use and cybersecurity.
• Documentation (KB) writing and editing
• Teamwork & collaboration to achieve results for the client and their technology
• Efforts toward team and company goals