Technical Support Specialist at CSA Global LLC

Dahlgren, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Jul, 26

Salary

0.0

Posted On

16 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Computer networking, System administration, Cybersecurity, Network protocols, Incident management, Risk management, Trouble ticketing, Cloud computing, Identity and access management, Operating system command line, Technical training, Customer service, Data security, Network security, SOP development

Industry

IT Services and IT Consulting

Description

Description Client Solution Architects (CSA) is currently seeking a Technical Support Specialist to support a program at Dahlgren, VA. For nearly 50 years, CSA has delivered integrated technology and operational support services to meet the defense and federal sector's most complex enterprise needs. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions. This position is contingent on contract award. How Role will make an impact: Technical Proficiency: Computer networking concepts, protocols, and security methodologies System performance and availability monitoring Network access, identity, and access management (e.g., Public Key Infrastructure) Remote access technologies Systems administration concepts Common network tools (e.g., ping, traceroute, nslookup) Electronic device functionality (computers, network components, peripherals) Operating System command line execution (e.g., ipconfig, netstat) Cloud computing service and deployment models (SaaS, IaaS, PaaS) Network protocols (TCP/IP, DHCP, DNS) Security Awareness: Cybersecurity principles, threats, and vulnerabilities National and international cybersecurity laws, regulations, and ethics Organizational IT user security policies (e.g., account management, access control) Data security standards (PII, PCI, PHI) Information classification, compromise procedures, and incident management processes Support and Service Delivery: Risk management processes (assessment and mitigation) Incident data analysis and trend identification Service desk best practices Customer service and communication skills Technical training development and delivery Incident tracking and solution database management Trouble ticketing system utilization (incident, problem, event documentation) Standard Operating Procedure (SOP) development and maintenance Requirements What you’ll need to have to join our award-winning team: Clearance: Must possess and maintain an active Secret Clearance Two (2) years of related experience in industry, federal or DoD Information Technology (IT)/Help Desk support IAT I Certification: A+, Network+, SSCP, CND, OR CCNA What Sets You Apart: IAT II Certification: CCNA, Security+, CySA+, CND, OR SSCP

Responsibilities

The Technical Support Specialist will monitor system performance and availability while managing network access and identity protocols. They are also responsible for incident tracking, risk management, and providing technical training to support federal missions.