Role Overview
We’re seeking a motivated IT Tech Support Specialist to provide day-to-day support for our entertainment venue, ensuring that games, immersive experiences, and core IT systems remain functional and reliable. This role also provides hands-on support for special events, including setup, troubleshooting, and working with external vendors.

REQUIRED QUALIFICATIONS

Experience & Skills

• Strong knowledge of Windows operating systems.
• Familiarity with networking concepts (TCP/IP, DNS, DHCP, VPN).
• Experience with troubleshooting and repairing hardware.
• Ability to diagnose AV-related issues (projectors, sound systems, sensors).

Soft Skills

• Strong troubleshooting and problem-solving skills under pressure.
• Customer service mindset with patience and professionalism.
• Ability to work independently and manage multiple priorities.
• Adaptability to a fast-paced, creative, and changing environment.
• Willingness to learn new technologies and support unique creative systems.

Preferred Qualifications

• Degree in Information Technology, or related field.
• IT certifications (CompTIA, Microsoft, etc.).
• Experience in live event or entertainment technology support.
• Familiarity with backup and disaster recovery solutions.

Physical Requirements

• Ability to lift and move equipment up to 30 pounds.
• Comfortable working in creative venue environments, including theaters and event spaces.
• Flexibility to work evenings, weekends, or after-hours in support of events.

Job Type: Part-time
Pay: $15.00 per hour
Expected hours: 32 per week

Ability to Commute:

• Albuquerque, NM 87120 (Required)

Work Location: In perso

Experience & Game Support

• Monitor, maintain, and troubleshoot interactive experiences including sensors, projectors, PCs, audio systems, and custom software.
• Perform regular pre-opening checks to ensure all games and immersive experiences are fully functional.
• Provide rapid break-fix support during open hours to minimize downtime.
• Collaborate with creative and operations teams to test, update, and roll out new experiences

Experience & Game Support

• Monitor, maintain, and troubleshoot interactive experiences including sensors, projectors, PCs, audio systems, and custom software.
• Perform regular pre-opening checks to ensure all games and immersive experiences are fully functional.
• Provide rapid break-fix support during open hours to minimize downtime.
• Collaborate with creative and operations teams to test, update, and roll out new experiences.

Event Technical Support

• Provide technical support for both internal and client events during business hours and scheduled after-hours events.
• Support client media integrations (laptop playback, file compatibility, etc.).
• Coordinate with external technical vendors during event load-in and load-out.
• Serve as on-call support for special events, concerts, and immersive dining activations.

Technical Support & Troubleshooting

• Provide first-level IT support for hardware, software, and networking issues across the company.
• Respond to support requests via email, phone, and in person.
• Assist with custom applications and creative software.

System Administration

• Assist with user account management, permissions, and security.
• Support server maintenance and monitoring of system performance.
• Maintain documentation and internal knowledge bases.

Multi-Site & Infrastructure Support

• Provide IT and game/experience support across multiple locations and remote workers.
• Manage and track IT and AV equipment inventory.
• Monitor and maintain network connectivity and wireless performance.
• Assist with backup, recovery, and security compliance.