KEY KNOWLEDGE AND EXPERIENCE

• Trusted technical expert ensuring seamless ICT services for senior executives, including ED and Secretary.
• 5+ years of hands-on technical support experience—troubleshooting, advising, and resolving complex ICT challenges.
• Experienced in the support of multiple Business Applications and support tools including Office 365, VoIP, MS Teams, Azure AD, SCCM, MS Exchange admin and Intune admin
• Experienced supporting ICT hardware including laptops, desktops, monitors, cabling and mobile devices
• LAN/WAN/Cloud support experience
• Video conference and meeting room support experience
• Advanced knowledge of Windows 10 operating systems support and Windows 11 experience
• Knowledge of ITIL Methodologies

ABOUT US

The Department of Planning, Housing and Infrastructure (DPHI) improves the liveability and prosperity of NSW. To achieve this, we: create vibrant, productive spaces and precincts; manage lands, assets and property effectively and deliver affordable and diverse housing. We strive to be a high-performing, world-class public service organisation that celebrates and reflects the full diversity of the community we serve and builds the cultural capability of our department to improve outcomes with and for Aboriginal people, communities and entities.
We are an inclusive and accessible workplace, where your individual contributions are valued, and where everyone is encouraged to feel a sense of connection and belonging. DPHI supports various employee affinity groups, practices flexible working, offers job share and workplace adjustments.

THE ROLE

As a Technical Support Specialist Exec Support, you’ll be a go-to expert ensuring seamless ICT services for the Office of the Secretary and our senior executives and other ICT customers. From troubleshooting technical issues across multiple platforms to providing timely advice and support, your role is critical in keeping operations running smoothly. Whether assisting remotely or on-site, you’ll proactively manage service requests, escalate issues when needed, and advocate for priority resolutions.
Navigating a high-demand environment, you’ll balance urgent support needs while maintaining efficiency and discretion. With shifting priorities and direct engagement with senior stakeholders, your ability to deliver reliable, high-quality technical solutions will ensure uninterrupted business operations.
For more information read the full Role Description: Technical Support Specialist Exec Support

WHAT YOU WILL BRING TO THE ROLE

• Thrives in high-pressure environments, juggling multiple priorities while delivering rapid, high-quality solutions.
• Exceptional interpersonal skills and professionalism, engaging effectively with senior stakeholders.
• Solution-focused and proactive, always one step ahead in resolving technical issues with urgency and precision.
• Strong problem-solving abilities to navigate complex challenges and adapt to evolving situations.
• Demonstrated flexibility and adaptability to thrive in a fast-paced and dynamic work environment.
• Solid time management and organizational skills to prioritize tasks and meet deadlines efficiently.
• Outstanding stakeholder engagement skills fostering strong relationships and ensuring alignment with diverse stakeholders to achieve outcomes.
• Proactive technical support and troubleshooting to swiftly identify and resolve ICT issues, ensuring minimal disruption for senior executives.
• Clear and concise technical communication skills to effectively explain solutions to non-technical users while providing seamless support across multiple platforms.