JOB SUMMARY

Focus Services is seeking motivated, dependable individuals to join our team. Our employees enjoy working in an exciting environment that offers excellent advancement opportunities, competitive salary, and a comprehensive benefits package.
Focus Services is a leader in the call center industry with a dynamic team of employees in 11 contact centers in four different regions of the world.
If you have computer experience from hobby level gamer, to prior work experience, or an educational background in IT support, and you enjoy working with computers, routers, and network connectivity, you will definitely do well as a Technical Support Specialist.
Your mission … should you choose to accept it … is to field calls, answer questions, explain product information, and provide customers clarity on their accounts

QUALIFICATIONS

• High School Diploma or equivalent
• Proficient in Microsoft WindowsMac OS
• Technical aptitude as it pertains to navigating multiple windows of information
• 1+ years of customer service experience in a performance managed environment that is technology focused with high volume troubleshooting via phone or prior gaming experience
• Strong typing and oral communication skills
• Regular and prompt attendance during training and scheduled shifts
• Requires flexibility to work evenings, weekends, holidays, overtime and changes in shift depending on the needs of the business.
• Winning ATTITUDE and DRIVE FOR SUCCESS, a must!

Please refer the Job description for details