Device setup, configuration, networking and/or training end-users; physicians, technicians, and staff to become competent in the use of clinical hardware and software systems.
Communicate with end-users regarding training and installations expectations prior to appointment.
Preform or coordinate follow-up training activities with end-users if needed.
Work closely with Topcon and customer IT departments to ensure integration and functionality of device hardware and/or software clinical applications.
Stay up to date with the latest developments in clinical applications and recommend enhancements or upgrades as needed.
Support sales activity by performing product demos.
Support trade show activities by installing and configuring hardware and software systems and by performing product demos.
Support Technical Support and Field Service Technicians for troubleshooting requests when necessary.
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