Job Title: Technical Support (Onsite)
Location: Detroit, MI
Duration: 3 Months
Pay Rate: $45/hr on C2C / 1099 (all inclusive) OR $40/hr on W2
Interview Process: MS Teams (video), vendor present, screenshot photo required.
Note: Must be onsite in Detroit, MI (no remote option). Local candidates only.

JOB DESCRIPTION

We are seeking a Technical Support Specialist with strong troubleshooting skills and a customer-service mindset to provide onsite IT support for staff and students in Detroit Public Schools. The role involves supporting desktops, laptops, tablets, audiovisual equipment, VoIP systems, and Microsoft 365 applications. Candidates should be able to manage multiple priorities in a dynamic school district environment while ensuring effective communication with teachers, staff, and stakeholders.

REQUIRED SKILLS & QUALIFICATIONS

• Minimum 3+ years of desktop/computer support experience.
• A+ Certification preferred.
• Experience with VoIP and AV equipment setup preferred.
• Strong troubleshooting skills across Windows, MacOS, and iOS systems.
• Proficiency with Microsoft 365 (Word, Excel, PowerPoint, Outlook, Teams, SharePoint).
• Strong communication skills (interpersonal, written, verbal).
• Knowledge of ITIL Foundations a plus.
• Ability to lift/move up to 50 lbs.
• Reliable transportation for frequent travel across district schools.

KEY SKILLS (ONE LINE):

Desktop/Computer Support, Troubleshooting, Windows/MacOS/iOS, Microsoft 365 (Word, Excel, PowerPoint, Outlook, Teams, SharePoint), A+ Certification, VoIP, Audiovisual Equipment Setup, ITIL Foundations, Customer Service, Technical Communication, Hardware/Software Deployment, Asset Inventory, Onsite Event Support, Problem Solving.

• Diagnose, troubleshoot, and resolve technical issues for Windows, MacOS, and iOS devices.
• Provide setup, maintenance, and support for audiovisual and classroom technology (projectors, whiteboards, microphones, video distribution).
• Support deployment, installation, and inventory management of new technology and multifunction devices.
• Deliver technical demonstrations and user support for district hardware/software.
• Provide technical assistance for district events (board meetings, workshops, community expos).
• Collaborate across IT teams to resolve escalated issues and complete projects.
• Document all technical activities in the IT Service Management (ITSM) system.
• Travel between schools and central office as required.