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Technical Support Specialist at Huawei Technologies CBG
Bucureşti, Bucharest, Romania -
Full Time

Start Date

Immediate

Expiry Date

16 Feb, 26

Salary

0.0

Posted On

18 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Problem-Solving, Data Analysis, Communication, Technical Support, Troubleshooting, Collaboration, Training, Product Improvement

Industry

Computers and Electronics Manufacturing

Description
Main Responsibilities: • Product Issue Handling: Responsible for the troubleshooting, tracking, and final resolution of common software and hardware issues for products in the European market, including smartphones, wearables, PCs, etc. • Product Improvement: Identify product enhancement opportunities and requirements based on issue handling and analysis. Collaborate with other departments to develop improvement plans and track their implementation. • Capability Building: Summarize problem-solving experiences, organize training sessions for the support team, and output technical cases and FAQs to enhance the problem-solving capabilities of the service team. Requirements: • Education background: At least bachelor degree. Candidates with degrees in science, engineering, and technology fields such as computer science, electronics, and communications will be given priority. • Work experience: At least 1 year of experience in development, maintenance, or technical support in the electronics/communications industry. • Language skills: English. Additional language skills are preferred. Professional knowledge: Familiar with the hardware architecture, software features, operational principles, and common troubleshooting methods for electronic products such as smartphones, wearables, and PCs. Common skills: Strong ability to summarize. Proficient in data analysis. Excellent communication skills. Date & Privacy: https://app.teamtailor.com/companies/PpHnNxprSrQ@eu/settings/integrations/marketplace-activations
Responsibilities
The Technical Support Specialist is responsible for troubleshooting and resolving software and hardware issues for products in the European market. They will also identify product enhancement opportunities and collaborate with other departments to implement improvements.