Start Date
Immediate
Expiry Date
26 Jul, 25
Salary
0.0
Posted On
26 Apr, 25
Experience
1 year(s) or above
Remote Job
Yes
Telecommute
Yes
Sponsor Visa
No
Skills
Interpersonal Skills, Communication Systems, Positioning, Windows, Software Troubleshooting, Travel, Computer Science, Communication Protocols, Service Orientation, Customer Service, Technology
Industry
Outsourcing/Offshoring
GlobeStar Systems is a leader in integrated clinical communication. Our cornerstone product, Connexall®, is an award-winning Enterprise grade IoT (Internet of Things) platform, purpose built for the healthcare industry. Connexall® is a sophisticated and customizable end-to-end integration and communication platform that helps its customers improve clinical workflow, reduce alarm fatigue, and drive better patient and staff outcomes.
Job Title: Technical Support Specialist I
Type: Full Time
Start Date: Immediately
Location: Canada
Shift Assignment: Regular Shift Rotation (Business Hours Shift + Day and Night 12 Hour Shifts) after Onboarding Process
JOB DESCRIPTION
Reporting to the Team Lead of Technical Support and Customer Experience, the Technical Support Specialist I is a primary technical resource for our customers. The successful candidate will have a keen interest in innovative and creative uses of technology, a proven aptitude for troubleshooting complex solutions, and a commitment to ensuring customer satisfaction. They should be hands on, proactive, and able to function in a highly independent manner. The Technical Support Specialist will be responsible for opening, reviewing, responding to, and resolving all incoming Customer Service issues and requests.
QUALIFICATIONS: