WHO WE ARE

iFinance Canada is a leading Canadian consumer finance company providing flexible financing solutions tailored to the unique needs of our clients. Since 1996, we’ve been helping Canadians access the funding they need through a trusted and accessible process. As part of the Iceberg Finance Group, our Quebec-based sister company, we operate nationwide with a strong commitment to service excellence and innovation.

JOB OVERVIEW

iFinance Canada is seeking a proactive and detail-oriented Level 1 Technical Support Specialist to join our IT support team. You’ll be the first line of response for technical issues, ensuring a smooth technology experience for staff by resolving day-to-day support requests and setting up users with the tools and systems they need to succeed.

EDUCATION & EXPERIENCE

• College certification or diploma in Computer Networking, Cloud Computing, or IT Infrastructure
• 1+ year experience in a technical support/help desk role

TECHNICAL SKILLS

• Microsoft 365 administration (Teams, Exchange Online, SharePoint)
• Windows 10/11 troubleshooting and support
• Active Directory and Entra ID user/group management
• Zoom VoIP user setup and administration
• Basic understanding of networking (IP, DNS, DHCP)

Certifications (Assets, not required)

• CompTIA A+
• CompTIA Network+
• CompTIA Security+
• Microsoft Certified: Modern Desktop Administrator Associate

• Provide first-level support for Windows desktops, Microsoft 365 apps, and hardware issues
• Troubleshoot and resolve user login, printer, and system performance issues
• Perform new user setups, including desktop configuration, Windows account creation, Zoom VoIP account provisioning, and initial training
• Manage Active Directory and Entra ID accounts and access rights
• Maintain inventory and coordinate basic hardware moves and swaps
• Handle routine Microsoft 365 administration (email, Teams, OneDrive, SharePoint access)
• Assist with basic network connectivity troubleshooting
• Escalate complex technical problems to Tier 2/3 teams with proper documentation
• Maintain and update IT documentation, setup procedures, and checklists