The Technical Support Specialist will oversee and maintain the computer hardware and software systems. Your skills are an asset to the company, as they aid in resolving technical issues concerning customer’s accounts or company software infrastructure.

The role of the Technical Support Specialist is instrumental in helping the company achieve these objectives:

• Provide a better customer/user experience to our customers, by managing IDScan.net’s Support Helpdesk. Answer support tickets and identify opportunities to improve our services and products so we can provide more value to our customers.
• Run IDScan.net’s many daily support operations, processes and procedures, and observe and measure these processes to identify opportunities to improve their efficiency, to continually increase the happiness of our customers, and to make it easier for the company to scale its growth.
• Create a better user experience for our customers; make it awesome to use IDScan.net’s solutions. Assist our customers in implementing IDScan.net’s applications and making it an essential factor in the success of their organization. Develop new systems, processes, and digital assets that help our customers realize more value.
• Answer incoming support phone calls and placing outbound phone calls when necessary.
• Demonstrate an indepth understanding of our products and services to assist the sales and marketing team as well as customers.
• Assist software developers with improving applications and cloudbased systems.
• Prepare and update internal documentation and customer facing knowledge base articles.