Overview:
The IT Support Specialist II is responsible for providing advanced technical support as a Tier 2 help desk professional, as well as performing operational system administration duties. This position is a critical point of escalation for complex technical issues, requiring a blend of strong troubleshooting skills, an understanding of IT infrastructure, and the ability to manage and maintain core systems.
Responsibilities:

SKILLS AND COMPETENCIES

• Communication: Ability to communicate technical information to non-technical Team Members, with exceptional customer service skills and the ability to interact well with Team Members, vendors, and customers.
• Technical Knowledge: Installation, configuration, and maintenance of user workstations, printers, phones, networks, and related hardware and software. Technical knowledge of Microsoft 365, Citrix, VMWare, and Windows Server environments.
• Problem-Solving: Ability to identify and resolve computer system malfunctions and operational problems, with strong analytical and problem-solving skills.
• Security: Knowledge of computer and/or network security systems, applications, procedures, and techniques.
• Organizational: Skill in organizing resources and establishing priorities. Ability to handle multiple concurrent projects in a high-pressure environment.
• Continuous Learning: Ability to learn and support new systems and applications.