Technical Support Specialist at Illinois Mutual Life Insurance Company

Peoria, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

28 Jan, 26

Salary

48000.0

Posted On

30 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Desktop Support, Software Troubleshooting, Hardware Analysis, Active Directory, Microsoft Operating Systems, Network Attached Printers, LAN/WAN Technologies, VPN, Virtualization Platforms, Operating System Deployment, Application Deployment Tools, Project Management Principles, Automation, Scripting, Customer Service

Industry

Insurance

Description

Description Job Title: Technical Support Specialist Department: Information Technology Reports To: John LaFollette Location: Home Office Job Type: Full Time Commitment to Core Values At Illinois Mutual, our culture is built around our four core values. These values shape how we operate and define our expectations of each team member’s contributions: Be honest, reliable and respectful Think of other first Work together to create results Stand out with personal, caring service Job Summary The Technical Support Specialist provides desktop support and general IT services to corporate customers and performs various IT department tasks related to the delivery of this support. Primary Responsibilities Provides desktop support and general IT services to corporate customers; Develops support solutions and processes to enhance desktop production environment for corporate customers; Assist with software troubleshooting on documented and undocumented issues affecting single or multiple machines. Mitigates issues by updating, modifying, re-installing or removing software. Ability to create and implement effective, appropriate solutions at own discretion; Assist with hardware analysis to diagnose issue or identify sources of performance degradation. Replaces, upgrades or modifies hardware at own discretion; Routinely investigates availability issues pertaining to domain/network resources, identifies and resolves specific issues; Assist with PC and General IT support for remote offices and locations supported by the corporation. Occasionally may travel to provide specialized onsite support at remote locations; Assist with desktop support to external customers visiting onsite, ensuring proper network connectivity regardless of system/OS; Evaluates and tests new operating systems or new software products individually or as part of a team. Provides recommendation and if necessary implementation planning and assistance upon testing completion; Assist in creating and publishing new documentation pertaining to previously undiscovered software/hardware issues in enterprise knowledge base. Provides solutions used by Tier 1 Help Desk support. Reviews and updates documentation existing in enterprise knowledge base. Assist in creating and publishing new documentation pertaining to specific Operating System issues in enterprise knowledge base. Provides solutions used by Tier 1 Help Desk support. Assist with input and recommendations for departmental processes and procedures, considering impact on the organization. Evaluates and implements best practices with technology Researches, recommends and applies technical solutions to enhance productivity in meeting business needs. Initiates and completes post mortem process for problems as appropriate. May work with software and hardware vendors for product specifications, evaluation, technical problems and solutions. May interact with other technology companies for best practices and research. Performs such similar, comparable, or related work as may be required, apparent or assigned. Keep current with the latest technologies; willing to accept future training and certification. Practice asset management for Windows hardware, software and equipment and ensure that asset management policies are adhered to by the team. Produces basic documentation in a clear, concise manner, adhering to standards; Shares knowledge effectively within the work team; Assist in solving a broad range of problems; takes a new perspective using existing solutions; Performs other duties as assigned. Anticipated Salary: $46,000 - $48,000 Benefit Overview: We strive for our employees to feel appreciated and supported, both professionally and personally. Our comprehensive benefit and discount package that meets a variety of needs is one way we demonstrate this. Some of our most admired benefits include: Compressed 4 1/2-day work week (Half-Day Fridays) No monthly premium cost for employee medical, life and disability insurance coverage Paid time-off accrual, including annual rollover; and paid holidays Competitive 401(k) plan with immediate vesting on Company contributions Discounted on-site employee cafeteria On-site exercise facility and company-provided exercise time Tuition reimbursement and training incentives Access to voluntary dental and vision insurance coverage Qualifications Bachelor’s Degree in Computer Science or Information Technology, or Associate Degree in Computer Science or Information Technology with the equivalent of 2-4 years practical experience. Preferred Experience: Minimum 2-4 years’ practical experience. A + Certification preferred Strong technical knowledge of Active Directory; Strong knowledge of all Microsoft operating systems; Strong knowledge of desktop infrastructure; Strong knowledge of supporting network attached printers; Technical understanding of LAN/WAN technologies, including remote connectivity using VPN; Technical understanding of virtualization platforms (e.g., Microsoft Hyper-V, VMWare ESX/ESXi); Technical understanding of operating system deployment and application deployment tools; Technical understanding of project management principles; Experience in IT systems planning, performance monitoring and development; Experience in automation and scripting strongly preferred; Familiar with applicable data privacy practices and laws; Willingness to learn, positive service attitude, ability to work in a high demand work environment; Excellent interpersonal, written and oral communication skills; Highly self-motivated, directed with keen attention to detail; Proven analytical, evaluative and problem-solving abilities; Ability to effectively prioritize and execute tasks in a high-pressure environment; Exceptional customer service orientation; Extensive experience working in a team-oriented, collaborative environment Additional Requirements Must be available, if required, on a 24-hour on-call basis. Required Competencies (Proficiency Level) Accountability (1) Continuous Learning (1) Customer Focus (2) Integrity (1) Organizational Awareness (1) Teamwork (1) This job description is intended to provide a general overview of the position and does not include every detail of the role. Responsibilities and expectations may be subject to change based on Company needs. Illinois Mutual is an equal opportunity employer.

Responsibilities

The Technical Support Specialist provides desktop support and general IT services to corporate customers. They assist with software troubleshooting, hardware analysis, and evaluate new operating systems or software products.