Technical Support Specialist at Intelligo

, , Bulgaria -

Full Time

Start Date

Immediate

Expiry Date

05 Aug, 26

Salary

0.0

Posted On

07 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Tier 1 Support, Tier 2 Support, Log Analysis, Zendesk, Intercom, Mongo Database, Jira, YouTrack, Problem Solving, Customer Service, Bug Escalation, Troubleshooting

Industry

E-Learning

Description

About Us Intelligo is a fast-growing startup with proven product-market fit and a steady revenue stream. We recently completed our Series B. We are a global company with a headquarters in Israel and teams in the US and worldwide. Our mission is to empower trust and manage risk by providing institutional investors, investment banks, capital allocators, law firms, and corporations with advanced capabilities to run comprehensive background checks powered by cutting edge artificial intelligence and machine learning. Our ClarityTM product is a one-stop platform delivering quick checks, deep reports, and continuous monitoring with ease, speed, and accuracy. We are looking for a tech savvy, customer-oriented Technical Support Specialist (remote) to join our Support team and support Intelligo’s ongoing growth. If you’re tech-savvy but also a strong people’s person, who enjoys giving top quality support, speaking with people and handling complex technical issues - we'd love to hear from you! This is a remote position, based in Bulgaria. This role requires availability to work 1:00pm to 10:00pm Bulgarian local time from Monday to Friday. What you’ll do: Provide outstanding tier 1 and tier 2 support through email, chat, and internal communication channels to our clients, and internal departments. Diagnosing product bugs and backend issues by reviewing logs from internal tools to pinpoint root issues. Diagnose technical issues reported by end users and appropriately assign urgency and escalate to relevant departments, identifying viable workarounds where possible. Troubleshoot basic computer issues such as connectivity, login/access problems, and software functionality. Develop expertise knowledge of our products on the front-end and database level. Work closely with every department in the company, gaining a broad understanding of the company's operations. What you’ll bring: 1-2 years of experience in Technical Support in a global tech company Native Level English Experience using Zendesk and Intercom. Experience working with Mongo Database (or a similar software). Experience writing queries is not necessary. Experience with bug escalation (eg. in Jira, YouTrack or a similar software). Strong sense of urgency and problem solving skills. Initiative, pro-actively seek to solve problems. Strong problem solving skills and high level of service orientation Ability to identify a customer’s level of urgency and communicate a response with appropriate tone, empathy and kindness. Technical Requirements: Ability to legally work in Bulgaria Work hours: 1pm - 10pm Local time, (includes a 1hr break) Fun Perks Collaborate with a fantastic group of colleagues around the globe Home office budget & IT equipment Health & Wellness budget Paid time off Positive, flexible, and trust-based work environment that encourages long-term professional and personal growth Intelligo is proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status. Please see our Applicant Privacy Notice here.

Responsibilities

Provide tier 1 and tier 2 technical support to clients and internal departments via email and chat. Diagnose product bugs and backend issues by reviewing logs and escalating them to relevant departments.