Technical Support Specialist at Itron, Inc.

, , India -

Full Time

Start Date

Immediate

Expiry Date

27 Mar, 26

Salary

0.0

Posted On

27 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Linux, Problem Solving, Incident Management, ITIL, Network Monitoring, Scripting, SQL, J2EE, PostgreSQL, Networking, HTTP, Cloud Concepts, Docker, Kubernetes, Java, XML, JSON

Industry

Utilities

Description

Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us. Greetings from Itron!! Itron is an American technology company that offers products and services on energy and water resource management. Its headquarters is in Liberty Lake, Washington, United States. Its products and services include technology solutions related to smart grid, smart gas and smart water that measure and analyze electricity, gas and water consumption. Its products include electricity, gas, water and thermal energy measurement devices and control technology; communications systems; software; as well as managed and consulting services. Itron has over 8,000 customers in more than 100 countries. We have an exciting role for Technical Support Specialist with Itron, Bangalore for which JD is as follows: Note: - This role would require the candidate to work in rotational shifts, so please apply only if you are comfortable with working in night shifts. Experience: - 4 – 5 years What will your job look like? You will investigate, debug and reproduce issues, provide fixes and workarounds and verify changes to ensure continued operability of the software solution. Flexible working in shifts based on customer need. SKILLS REQUIRED: Good and intermediate knowledge and hands on skills on LINUX Operating system and application product support. Able to understand architecture of the application and recommend the changes require to optimize the same. Good knowledge on Problem solving and incident management process along with ITIL knowledge. Basic understanding of network monitoring concepts and management tools. Experience of network tools and protocols. Exposure to scripting basics. Experience of scripting (Perl, Bash) and other web application languages (SQL, J2EE Web applications). Able to understand the product feature and J2ee exceptions and able to correlate it. Anyone or more of the following databases PostgreSQL or RDBMS and basic query writing skills Basic networking concepts and understanding of different OSI layers. Knowledge of various HTTP headers, cookies, web APIs, web servers, SSL, various protocols. Knowledge of troubleshooting tools such as curl, postman, fiddler, chrome debugger etc. Knowledge on cloud concepts, Middle tier like Tomcat / Jboss and understanding the basic configuration. Knowledge on Messaging queue like Active MQ, Rabbit MQ and Kafka is must. Experience on AZURE is desirable. Should have basic experience around Docker / Kubernetes and be able to debug containers pods. Knowledge modern day tools like – Prometheus, azure app insights, Splunk should have experience in Managing issues and requests logged through Service Now and JIRA Excellent in providing support on Web Applications based on Java/Linux and knowledge on ITIL processes. Experience with any one of the scripting languages (e.g, Shell scripting, python) and programming / debugging skills on Java / J2EE. Able to debug the code and pinpoint the issue or defect at the LOC level. Deep understanding on JAVA HEAP memory and data flow on application from technical front. Able to analysis and understand HEAP dump, Thread dump, access log and application log and reverse engineer the debug the flow. Good understanding of XML, JSON and RESTful API’s. Itron is committed to building an inclusive and diverse workforce and providing an authentic workplace experience for all employees. If you are excited about this role but your past experiences don't perfectly align with every requirement, we encourage you to apply anyway. In the end, you may be just who we are looking for! The successful candidate's starting wage will be determined based on permissible, non-discriminatory factors such as skills and experience. Itron is proud to be an Equal Opportunity Employer. If you require an accommodation to apply, please contact a recruiting representative at 1-800-635-5461 or email Accessibility@itron.com. Itron is transforming how the world manages energy, water and city services. Our trusted intelligent infrastructure solutions help utilities and cities improve efficiency, build resilience and deliver safe, reliable and affordable service. With edge intelligence, we connect people, data insights and devices so communities can better manage the essential resources they rely on to live. Join us as we create a more resourceful world: www.itron.com Our broad solution portfolio allows our customers to better manage energy and water for a sustainable future. Our innovative, next-generation utility and smart-city solutions help build resilient communities around the world. You can build your career here and do work that truly matters. Learn more about Itron here. Not ready to apply? Introduce yourself to our team so we can stay in touch. 5000+ global employees Products and solutions deployed in 100+ countries Headquarters: Liberty Lake, Washington, USA Publicly traded: ITRI ESG goals and achievements Award-winning workplace Inclusion-first work culture Commitment to employee growth and development: iGrow program Employee resource groups*: iBelong program Paid internships, co-op and apprenticeships Generous and flexible paid time off* *Variable by location or position Hear from our Employees @ Itron Careers Itron is proud to be an Equal Opportunity, Affirmative Action Employer. If you require an accommodation to apply, please contact a recruiting representative at 1-800-635-5461 or email accessibility@itron.com.

Responsibilities

The Technical Support Specialist will investigate, debug, and reproduce issues, providing fixes and workarounds to ensure the operability of software solutions. The role requires flexible working in shifts based on customer needs.