Completed vocational training or studies in the IT field (e.g., IT specialist, business informatics) or comparable practical experience
Initial professional experience in technical customer support, ideally in the SaaS or FinTech environment
Confident handling of ticketing systems (e.g., Jira) and basic knowledge of interface technologies (REST APIs, XML, JSON)
Analytical thinking skills and a structured way of working
Problem-solving skills: You have the ability to systematically analyze problems and find creative solutions.
Customer focus and communication skills: You can communicate effectively with customers, understand their needs, and respond appropriately. You can also explain complex technical concepts in an understandable way.
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