Technical Support Specialist at Knipper HEALTH

, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

14 May, 26

Salary

0.0

Posted On

13 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Hardware Installation, Software Installation, Troubleshooting, Diagnostic Programs, Computer Systems, Network Support, Active Directory, Anti-Virus Solutions, Exchange, Windows 10, Microsoft Office 365, IP Phone Services, VPN Support, Asset Management, Customer Service

Industry

Pharmaceutical Manufacturing

Description

Overview Join the growing CareTria team today! The Technical Support Specialist is responsible for providing technical assistance and support to end users related to computer systems, hardware, and software. The Technical Support Specialist also runs diagnostic programs, isolates problems, and determines and implements solutions. Responsibilities Responsible for converting and installing new hardware and software. Make recommendations for improvements in computer systems. Install and configure, individually or in combination, each component of computer system such as central processing unit, memory, motherboard and other peripherals. Troubleshoot all hardware (computers, printers, etc.) and software for anomalies. Assist users to resolve computer related problems such as inoperative hardware or software. Train workers in use of new software and hardware. Keep current thorough technical journals or manuals, attends vendor seminars on new computer hardware and software. Maintain computer hardware and software inventories and coordinates asset management tracking with finance. Coordinate cable installations, new hubs/switches and new computers for additional workstations. Assist in adding, modifying and deleting users from network operating system.Assist with phone system support.Assist in configuring IP Phone Services and Corporate Directory.Assist with Network support.Assist with support of wireless environment for company wide network. Support set up of Wi-Fi onlaptops, RF guns and desktops.Assist with support of VPN users in company wide network. Setup and configuration of VPN on laptopsand user accounts. Qualifications High School diploma and/or technical degree/certification Minimum of four (4) years of work experience in an IT related position Excellent verbal and written communication skills Excellent problem-solving and customer service skills Ability to balance multiple priorities to meet expected response deadlines Ability to work independently and as a member of a team Demonstrated experience and strong knowledge of computer systems (desktops/laptops), printers, mobile devices and other technical products Demonstrated experience and strong knowledge of Anti-Virus solutions, Exchange, Lan Environment, and Active Directory Demonstrated experience and strong knowledge of Windows 10 and Microsoft Office 365 PHYSICAL DEMANDS:Location of job activities 100% insideNoise and/or vibrations exposureFrequently reach (overhead), handle, and feel with hands and armsStand and sit for prolonged periods of timeOccasionally stoop, kneel, and crouchOccasionally lift, carry, and move up to 35 pounds Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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Responsibilities

The specialist provides technical assistance and support for computer systems, hardware, and software, running diagnostics to isolate problems and implement solutions. Key duties include installing and configuring new hardware/software, troubleshooting anomalies, and training users on new technology.