Technical Support Specialist

at  Kone

Commercial & Operations ensures we are the most competitive in each of our businesses, throughout the lifecycle. We do this through a step change in value creation for all our stakeholders and enabling success for our Areas and frontlines. Commercial & Operations brings together our business lines, (New Building Solutions, Service and Modernization) together with global installation, business architecture and portfolio management, sales development, marketing and brand and business development, to be all under one roof. In addition, there are two business segments with dedicated teams in Commercial and Operations; Major Projects and Escalators and Doors. Commercial and Operations has a crucial role in helping KONE to be faster, nimbler, helping our frontlines to serve our customers better than any other company in the industry.
KONE’s Global Spares Supply (GSS) plans, sources and delivers quality spare parts and maintenance materials to KONE frontlines and distributors across the globe. We stock over 60,000 materials across 4 distribution centers and fulfill over 600,000 orders per year. GSS plays a key role in enabling our maintenance business to achieve sustainable success with customers.
We are now looking for a

• Technical support for KONE Frontlines and Global Spares Supply (GSS) teams at Electrification Category
• Maintenance field support for KONE Frontlines on Electrification Category
• Provide specialism for elevator maintenance document creation and maintenance
• Cooperate with KONE product development and advanced field support specialists at KONE and key suppliers
• Material identification support for Frontlines
• Supplier suggestions for sourcing on technically challenging materials
• Supporting life cycle management of spare parts
• Supporting production of spare parts for contract manufacturers