About the job

Are you tech-savvy, enjoy talking to customers and find it easy to solve problems competently?

Then you’ve come to the right place at fleetster!

As a Technical Support Specialist (m/f/d) in Munich, you will support us in offering our more than 500 customers excellent support when using our cloud software for car sharing and fleet management. You will work closely with our product team to continually improve the user experience.

Tasks

You will develop into a fleetster product expert and use your expertise to ensure excellent technical support for our customers
By responding quickly and precisely to customer inquiries via email, chat or virtual meetings, you will help resolve problems quickly and sustainably
You will build trusting and ongoing customer relationships and ensure that all technical issues are resolved so that our customers are happy to become long-term users
You clarify feature requests and effective workarounds with the product team and keep the customer updated on progress
Over time, you will gain numerous insights from support requests and work closely with the product, customer success and sales teams on the continuous development of smart processes

qualification

Experience in technical support or a similar customer support function in a SaaS environment (ideally in the B2B area)
Technical affinity and experience in a dynamic, agile environment
Strong communication skills, the ability to quickly build trust and proactive problem-solving skills
Structured and organized way of working and the ability to prioritize a variety of tasks sensibly
Excellent written and oral communication skills in English and German, other languages are a plus

Responsibilities

About the job

Are you tech-savvy, enjoy talking to customers and find it easy to solve problems competently?

Then you’ve come to the right place at fleetster!

Tasks

You will develop into a fleetster product expert and use your expertise to ensure excellent technical support for our customers
By responding quickly and precisely to customer inquiries via email, chat or virtual meetings, you will help resolve problems quickly and sustainably
You will build trusting and ongoing customer relationships and ensure that all technical issues are resolved so that our customers are happy to become long-term users
You clarify feature requests and effective workarounds with the product team and keep the customer updated on progress
Over time, you will gain numerous insights from support requests and work closely with the product, customer success and sales teams on the continuous development of smart processes

qualification

Experience in technical support or a similar customer support function in a SaaS environment (ideally in the B2B area)
Technical affinity and experience in a dynamic, agile environment
Strong communication skills, the ability to quickly build trust and proactive problem-solving skills
Structured and organized way of working and the ability to prioritize a variety of tasks sensibly
Excellent written and oral communication skills in English and German, other languages are a plus